World Food Programme recruits 01 IT Operations Assistant SC4

IT Operations Assistant SC4 – RBJ, Sunninghill, Johannesburg

Area of expertise : Information technologies

Country : South Africa

Type of contract : Short term opportunities

Closing date : 24 November 2019, 22:59 GMT

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

JOB PURPOSE

To deliver standard software and hardware support services to contribute to the effective delivery of IT services to the staff of WFP Regional Bureau (RB) and other co-located UN Agencies.

KEY RESPONSIBILITIES

Under the supervision of the IT Operations Manager, the IT Operations Assistant will be responsible for:

• Providing first and second level IT support to WFP and other UN Agency staff. This includes installation, configuration and support for desktop, laptop, desk and mobile telephone equipment and services, as well as maintenance of the IT infrastructure which supports delivery of IT services.

• Responding to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them.

• Implementation of Incident Management process to ensure all incidents and requests reported to the RB IT unit are recorded and tracked, escalating to next level support where required and liaising with HQ, CO and IT Service Desk support teams to ensure timely resolution.

• Carrying out system and equipment maintenance tasks, such as back-up system data and system protection, ensuring effectively and efficient delivery of IT services, and minimising risks from cybersecurity threats.

• Management of user access services, liaising with HR and IT Service Desk to ensure timely account creation and management, providing IT systems’ access for incoming staff.

• Contributing and supporting procurement and asset management processes. Identifying IT needs and communicating to the IT operations manager for Procurement planning. Receiving and inspect incoming IT assets, reporting status to Administration and Procurement colleagues to ensure materials are effectively accounted and tracked.

• Performing basic beta testing and supporting the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.

• Identification of service delivery improvements including staff IT training needs, contributing to documentation and compilation of materials and communications information.

• Perform other duties as assigned by his/her supervisor.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.

•  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.

•  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.

•  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.

•  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.

•  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.

•  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.

•  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.

•  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.

•  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.

•  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.

•  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.

•  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education.

General Service (Field): Fluency in both oral and written communication in English.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Academic or professional experience in computer science.

• Has experience resolving level 1 IT issues.

• Excellent customer service and communication skills.

• Good interpersonal, inter-cultural competencies and team player.

DESIRED FUNCTIONAL CAPABILITIES

• Understands and follows the established standards and protocols for service management to maintain quality of delivery and high levels of customer satisfaction.

• Excellent client orientation, demonstrating a working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using established processes and tools.

• Demonstrates technical expertise and applies knowledge in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.

TERMS AND CONDITIONS

This is a 12 Months Renewable Contract

• Net monthly salary range (includes Social Security Benefit) : ZAR 20,411-00 to 24,723-00

• Benefits: Annual Leave, Sick Leave and Medical Insurance

CLOSING DATE FOR APPLICATIONS

24 NOVEMBER 2019

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Female applicants meeting the minimum qualification and experience requirements are especially encouraged to apply

This position is only open to South African Nationals

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.