Safmarine recruits 01 Equipment Coordinator

Care Business Partner (Temporary 6 months contract)

South Africa

Cape Town

Temporary

Customer Service

Last application date: 5/8/2019

The role of the CARE Business Partner is to own and manage the customer experience of their assigned customers. This includes proactively monitoring and managing the end-to-end shipment cycle in compliance with the company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer or keeping customers informed of relevant deviations.

We offer

• An exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with a focus on creating valuable relations with our customers

• A fun-filled and motivating workplace

• Career development program

• A comprehensive learning and development plan in Customer Service

including soft skills and communications skills

• End-to-end knowledge on shipping and cross functional projects

Key responsibilities

• Give customers the incentive to ship more with us by owning customer issues

• Empowered to bring groups together to make decisions to improve the customer experience

• Be in control of the experience customers feel and become their trusted partner

• Network with clients and build relationships

• Work in a high performing and dynamic environment

• Work with big brands or clients listed in Fortune 500

• Use state of the art platforms to interact with customers and improve their experience

• Own and improve customer satisfaction

• Unleash your analytical skills with state of the art platforms that enable

collaboration and long term service improvements

• Work in a multifunctional workplace and international collaboration

• Take control of your targets and drive results

• Plan your own work schedule.

We are looking for

Someone with the following:

• Good command of written and spoken English

• Excellent communication and presentation skills

• A change agent, always ready to try new initiatives

• Able to work independently and also a team player

• Exhibit professionalism and friendliness

• Someone who is excited to do or learn the above!