CUSTOMER EXPERIENCE PARTNER / AUTO

South Africa

East London

Local/Expat

Commercial/Sales/Business Development

Last application date: 2/10/2019

The role of the Customer Experience Partner is to actively build strong relationships with customers to gain understanding of their business, and deliver excellent end to end customer experience.

As part of the Customer Experience Team, you will work closely with the Commercial Manager to increase share of wallet for existing customer and identify opportunities to gain new business.

We offer

We offer an exciting and attractive career, in an ambitious and

competitive environment with the possibility of continuous professional

and personal development.

Our Customer Experience Team in the automotive segment works within a fast paced, challenging and truly international atmosphere. The environment is dynamic with focus on high performance, results, and respect for our employees.

Key responsibilities

• Ensure consistent end to end Customer Experience delivery in line with the brand standards

• Handle incoming customer services queries, issues, exception management

• Responsible for customer satisfaction and all interactions with customers

• Works closely with Global Service Centre and Share Service teams, attain effective delivery of all customer outputs

• Follow up on opportunities as required

• Ensure all products and services are sold to the customer to maximise Safmarine profitability

• Promoting the Safmarine Brand in daily interactions through various channels

• Implements Safmarine Customer differentiation program (Passport) to deliver a distinct experience to identified customers

• Consistently deliver on all elements of Passport program

• Focus on simplification initiatives, promoting standardization, automation and digitisation

• After hours duties as required

• Take full responsibilities, end to end ownership of customer shipments and issues

• Address root causes and seek continuous improvements

• Responsible for cargo releases and submission of on-time and accurate documentation to SARS

We are looking for

• Automotive/Supply chain experience

• Customer focused

• Reliable

• Problem solver

• Interpersonal savvy

• Self-driven, proactive

• Results orientated

• Excellent attention to detail

• Integrity

• Team worker

• Able to work under pressure