Safmarine recruits 01 AUTOMOTIVE CUSTOMER EXPERIENCE PARTNER

AUTOMOTIVE CUSTOMER EXPERIENCE PARTNER

South Africa

East London

Local

Customer Service

Last application date: 14/3/2019

The role of the Customer Experience Partner is to actively build strong relationships with customers to gain understanding of their business, and deliver excellent end to end customer experience.

As part of the Customer Experience Team, you will work closely with the Commercial Manager to increase share of wallet for existing customer and identify opportunities to gain new business.

We offer

-We offer an excellent work environment where you’re valued as part of our team.

-A great culture of reward and recognition for high performing and an opportunity to manage a portfolio of customers.

-Great learning and career growth opportunities being a global shipping company.

Key responsibilities

-Ensure consistent end to end Customer Experience delivery in line with the brand standards.

-Handle incoming customer services queries, issues, exception management.

-Responsible for customer satisfaction and all interaction with customers.

-Full understanding of customers’ business drivers, needs and requirements.

-Works closely with Global Service Centre and Share Service teams attain effective delivery of all customer outputs.

-Follow up on opportunities as required.

-Proactive customer service calls to targeted customers.

-Ensure all products and services are sold to the customer to maximize Safmarine profitability.

-Promoting the Safmarine Brand in daily interactions through various channels.

-Drives and builds strong relationships with customers.

-Implements Safmarine Customer differentiation program, Passport, to deliver a distinct experience to identified customers.

-Consistently deliver on all elements of Passport program.

-Automotive Segment process export.

-Focus on simplification initiatives, promoting standardization, automation and digitization.

-After hours duties as required.

-Take full responsibilities end to end ownership of customer shipments and issues.

-Address root causes and seek continuous improvements.

We are looking for

-Customer focus, reliability, problem solver.

-Self-driven, results oriented, adaptable and flexible.

-Preferably 2 years of related experience but we welcome fresh graduate to apply.