Maersk Line recruits 01 SCM Customer Care Agent
Maersk Line
Durban, South Africa
Transports et logistique
SCM Customer Care Agent
South Africa
Durban
Local
Supply Chain/Logistics Operations
Last application date: 20/12/2019
We are looking for a Supply Chain – Customer Care Agent to join our team in Durban.
The incumbent will be expected to provide a best in class experience to a selected customer base and will be responsible for planning and executing operational activities as per the agreed terms with the customer.
We offer
• A complex, challenging and developmental role involving elements of customer service, administration and analytics;
• Extensive training and support, but in return expect a strong focus and eagerness to learn and add value;
• Local and global development opportunities within the Commercial stream and beyond for high-performing individuals;
• Attractive package with benefits to reflect candidate’s skills and experience.
Key responsibilities
• Professional pro-active communication with customers;
• Coordination with internal and external stakeholders to achieve required delivery to customers;
• Exception handling;
• Complete ownership of each job/file;
• Validation of cost and revenue at file level;
• Swift resolution of queries;
• Accurate and timely reporting;
• Close collaboration with sales teams to maximize on opportunities;
• Assist and enable commercial teams to deliver Logistics & Services growth targets.
We are looking for
• Minimum 2/3 years’ Supply Chain Management or Freight Forwarding experience is required;
• Team player with excellent coordination and stakeholder management skills;
• Attention to detail for accurate and timely reporting;
• Pro-active individual with great communication skills;
• Ability to work under pressure to meet tight deadlines;
• Experience working with CargoWise system is an advantage.