SCM Customer Care Agent

South Africa

Durban

Local

Supply Chain/Logistics Operations

Last application date: 20/12/2019

We are looking for a Supply Chain – Customer Care Agent to join our team in Durban.

The incumbent will be expected to provide a best in class experience to a selected customer base and will be responsible for planning and executing operational activities as per the agreed terms with the customer.

We offer

• A complex, challenging and developmental role involving elements of customer service, administration and analytics;

• Extensive training and support, but in return expect a strong focus and eagerness to learn and add value;

• Local and global development opportunities within the Commercial stream and beyond for high-performing individuals;

• Attractive package with benefits to reflect candidate’s skills and experience.

Key responsibilities

• Professional pro-active communication with customers;

• Coordination with internal and external stakeholders to achieve required delivery to customers;

• Exception handling;

• Complete ownership of each job/file;

• Validation of cost and revenue at file level;

• Swift resolution of queries;

• Accurate and timely reporting;

• Close collaboration with sales teams to maximize on opportunities;

• Assist and enable commercial teams to deliver Logistics & Services growth targets.

We are looking for

• Minimum 2/3 years’ Supply Chain Management or Freight Forwarding experience is required;

• Team player with excellent coordination and stakeholder management skills;

• Attention to detail for accurate and timely reporting;

• Pro-active individual with great communication skills;

• Ability to work under pressure to meet tight deadlines;

• Experience working with CargoWise system is an advantage.