Maersk Line recruits 01 Customer Service Agent
Customer Service Agent
South Africa
Cape Town
Graduate
Customer Service
Last application date: 15/2/2019
We are seeking an individual who is passionate about people, if you are customer focused and want to make an impact by sharing new ideas, finding solutions and thriving by working under pressure then this could be the role for you!
We offer
-In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team’s and organization’s success.
Key responsibilities
-Build strong and lasting relationships with customers and provide second-to-none customer service.
-Take full responsibilities and end-to-end ownership of customer shipments and issues.
-Engage in constructive problem resolution and provide solutions.
-Act and communicate proactively and keep customers informed of any issues or changes in the booking.
-Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
-Work independently and assist the team in realizing goals and standards – share knowledge and best practices.
We are looking for
-Minimum 2 years’ relevant customer serving experience.
-Previous experience in shipping/ logistics is highly preferred.
-An excellent team player.
-Able to work under pressure.
-Well organized, efficient and effective.
-Strong interpersonal and communication skills.
-Excellent problem solving abilities.