Afrique du Sud

Ca Global recruits 01 Senior Inbound Reservations Consultant

Ca Global recruits 01 Senior Inbound Reservations Consultant (Travel and Tourism/ Destination/ Logistics/ Reservations System)

Ca Global

Durban, KwaZulu Natal, South Africa
Senior Inbound Reservations Consultant (Travel and Tourism/ Destination/ Logistics/ Reservations System)
Durban, KwaZulu Natal
Reference: TT01
Job Description:
The Senior Inbound Reservations Consultant is responsible for proactively managing their groups, exceeding customer and guest satisfaction. Strong focus on achieving sales and profit targets and that there is an all-round understanding of customer requirements.
Responsibilities:
Add value by providing expert advice to the customer and exceeding the guest expectation
Ensure smooth operations and excellent on-the-ground management of detailed ad hoc groups
High level of communication with both suppliers and customers
Proficiency in the handling of intricate and detailed Adhoc groups
Ensuring all loops are closed and every party possible is always appraised of their duties to ensure successful operating of our groups
High level and frequent interaction on every group with guides and Tour Leaders
High level of thinking in terms of value adds
Exceptional trouble solving skills and solution driven
Requirements: Qualification and Skill
Grade 12 (essential)
Related Tertiary Qualification in Travel & Tourism highly beneficial
High volume / quality communication / consulting with the customer are required (changes, challenges, recommendations etc.)
Solid experience operating detailed adhoc groups
Strong product knowledge on South and Southern Africa
Strong services knowledge on South and Southern Africa
Strong destination and logistics knowledge on South and Southern Africa
Strong relationships with customers, suppliers and guides
Clear understanding and consideration of customer expectations and requirements
High level of attention to detail and accuracy
Quick turnaround times (customer updates, complaints, queries)
Proactive
Ability to take control and influence
Creative
Strong negotiation skills
Organised with strong time management skills
Listening and writing skills
Strong Reservations Systems knowledge and experience
Strong team player but can work independently with little supervision / guidance required
Passionate about our country, our industry and our business – Brand Ambassador
Benefits and Contractual information
Permanent
If you wish to apply for the position please send your CV to Vanessa Ngwenya at vngwenya@caglobalint.com 

 Please visit www.banking-recruitment-jobs.com for more exciting opportunities.
Vanessa Ngwenya
 Recruitment Consultant
CA Global Finance (PTY) Ltd
CA Global Finance will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

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