Ca Global recruits 01 Head of Department

Head of Department (Mining Engineering / Consulting / Mine Technology / Mining Software / Strategy / Mine Planning) – Gauteng,

Johannesburg, Gauteng

Reference Number: 379 1203 MHU

Job Description:

Our client is a multinational mining services company who require a Head of Departmental Manager. Their main purpose is to Increase and concrete the opportunities of business of Mine Plan Compliance (MPC) Consulting Initiatives in Africa. This role provides management to successful implementation of consulting services, manages Customer Value projects regionally, supports product development process through requirements definition, and supports sales/marketing initiatives. This role also makes high quality management decisions ensuring strategic business goals and objectives are achieved. Finally, this role provides consultancy based on a thorough understanding of the mine processes involved, working across functions to understand processes and systems involved. This role reports directly into the Customer Services Director.

Responsibilities:

Manage the Mining Consulting Solution activities, providing a client performance tracking

Visits to mine sites and meet decision making Managers and strategic stakeholders, as frequently as it is a business needed

Update clients on the Company’s consulting solution updates and associated benefits

Anticipates what internal and external stakeholders must know about support issues/requests, and provides the information to relevant stakeholders

Uncover early business opportunities and update clients on new product/software releases

Keep a proper a permanent intra departmental relationships

Internally reporting consulting services performance

Provide support to strategic global Performance Assurance processes

Solicits client feedback to improve service

Meets commitments

Makes special efforts to ensure that customers are satisfied

Develops and implements cost saving measure

Contributes to profits and revenue

Conserves organizational resources

Develop and maintain delivery of consulting service processes

Studies and applies “Lean” and Continuous Improvement concepts to customer operations

Assists Sales team for sales of consulting services

Assists with development of customer success of stories for marketing and sales

Support the One Team integration process among Komatsu Ltd, KMC, Modular and the dealers of Komatsu and KMC, participating actively

Performs analysis to develop pragmatic / practical solutions to address clients’ business needs

Utilizes appropriate interpersonal and technical skills to support analysis, and to develop partnerships with clients to solve problems

Maintains confidentiality and exercises professional ethics in all interventions

Utilizes other resources, as necessary, to meet client requirements

Meets strategic objectives through the effective management and utilization of staff

Recruits, selects, and retains high-performing staff

Proactively identifies and develops potential successors for key positions

Clearly articulates performance objectives and requirements to staff

Assigns responsibilities that effectively challenge and utilize team member skills

Establishes procedures to monitor activities of staff

Is visible and in touch with staff

Conducts effective and timely performance and development reviews

Recognizes and rewards performance and improvement

Applies SPIN methodology to uncover and address customer needs Maintains existing accounts (account plans, route maps, etc.)

Protects and increases revenues

Coordinates with internal Company resources to solve problems

Requirements: Qualification and Skill

Preferred degree in Mining Engineering

MBA beneficial

Must possess a Mine Managers Certificate of Competency and a Blasting Certificate

15 – 20 years total working experience, coupled with proven experience in management roles within mining industry operationally, mine planning or mine technology

Preferred previous experience as manager, principal consultant

Mine technology development, deployment and Mining Services previous experience

Must have strong strategic knowledge and change management experience

Strong interpersonal skills, leadership capabilities, results driven etc.

Additional core competencies: Ethics; Decisiveness/judgment; professionalism; adaptability; client service; customer value; account management; business acumen

Technical and business understanding of the intelligent mining sofrware

Benefits and Contractual information:

Permanent role

Corporate Office based but will involve travel when required

Please apply directly by clicking on the ‘apply now button’ and visit www.camining.com for the latest CA Mining jobs.

Mark Huber

Senior Executive Recruitment Consultant

CA Mining

Should you not receive a response in two weeks, please consider your application unsuccessful. Your CV will be kept on our database for any other suitable positions.