Ca Global recruits 01 Deployment Specialist
Deployment Specialist – Service Technician ( Mining / IT / Services / Sales / Support ) – Johannesburg, South Africa
Johannessburg, Johannessburg
Reference Number: GAS0101
Job Description:
This position is responsible for delivering, coordinating, managing and supporting technical services deployments of our client’s solutions. The successful candidate will take full ownership and responsibility for project execution and client success on projects throughout Africa. This role specializes in deployment, service and support of hardware, software, updates, configuration and remote maintenance projects.
Responsibilities:
SERVICES:
Produce technical project documentation (project scope and value realisation) for projects
Undertake liaison with internal staff and external client stakeholders to facilitate the satisfactory delivery of products and services in-line with agreed scope. Stakeholders include:
Client technology team (including IT, 3rd party outsourced renders)
Client user base
Sales function
Services organisation (regional and HQ)
Logistics and manufacturing
R&D
Provide input into project delivery schedules and plans to facilitate the smooth delivery of all products and services
Undertake the installation and commissioning of product offering
Undertake the configuration of product offering
Undertake the training of end users of product offering
Undertake change management activities in support of product offering at client sites
Ensure all assigned work is delivered to the required high standards that deliver upon the value realisation (ROI) that was established at the project inception
Ensure assigned work is delivered on-time and on-budget
Provide progress updates as and when requested by snr technical and or management staff within region
SALES:
Provide service delivery day estimates to senior technical staff for requested sales opportunities
Provide technical pre-sales support to the regional sales function
Contribute to technical requirements elaboration and solution definition in conjunction with regional technology and sales function for requested sales opportunities
Contribute to discovery technical dialogue with early stage prospects
Contribute to pre-contract scoping studies to confirm technical deployment product mix and overall feasibility
Attend regional marketing events (trade shows, technical seminars, road shows, etc) along with sales and technical staff members representing the company
REMOTE SUPPORT FUNCTIONS:
Manage and execute remote and local (on-site) system upgrades
Provide 1st and 2nd line client support as and when required
Escalate support cases to HQ as required, facilitating communication and follow up between internal and external stakeholders
ADMINISTRATIVE FUNCTIONS:
Completion of time sheets
Timely submission of expense claims such that client billing can accurately back charge project-based expenses.
Completion of technical services documentation in support of global support function
Providing weekly and monthly reports to the senior technical staff in region on project status
Liaise with finance teams and / or senior technical staff in regional to facilitate accurate and timely invoicing of completed services
Provide IT support function to regional office, including laptops, desktops and server environments (virtual and real)
Requirements: Qualification and Skill
Bachelor’s Degree in Computer Science, Engineering or related domain, or a trade qualification in the Electrical domain on Heavy mobile equipment
3-5 years of working experience in technical support or pre-sales role
Be an ambassador for companies’ culture by ensuring the workplace maintains a safe, positive, high performance attitude
Proficiency with reporting/dashboard tools such as MS Business Intelligence are an added advantage
Ability to work well with the public, with good interpersonal skills, outstanding listening, presentation skills and technical acumen
Excellent English communication skills, both written and verbal. Language skills in French and Afrikaans are highly desirable
Ability to work with a high degree of independence and willingness to travel frequently (50% of time) and ability work outside of normal work hours
Benefits and Contractual information:
Permanent Position
Travel required
Please apply directly, by clicking on the ‘apply button’ and visit www.caglobalint.com for the latest CA Global jobs.
Gavin Shepherd
Senior Recruitment Consultant
The CA Global Group
Should you not receive a response in two weeks, please consider your application unsuccessful. Your CV will be kept on our database for any other suitable positions.