Customer Relationship Manager (Food Processing / Export) – Nelspruit, Mpumalanga, South Africa
Development of an integrated CRM system to cope with current customer base and future
To improve customer satisfaction by understanding our customers’ needs and resolving
their problems in a proactive way.
The position will work closely with the sales and marketing executive, and take over the
majority of customer communication functions.
A strong commercial focus with the implementation of contracts through skillful
communication will be one of the key developmental areas of this position.
Integrating the sales’ plan with operational elements to maintain a customer-focused
attitude within the group will also become a support function of this position.
Implementation of the Customer Contact Strategy for the group of businesses.
Supporting of marketing efforts – sponsorships, newsletters, website upgrades etc.
Manage the expectation of customers.
The handing and coordinating of customer questionnaires and general due
Conducting market research.
Arranging and coordinating customer visits.
The handling of new enquiries/leads.
The sending out and receiving feedback on product samples.
Supporting the sales function, especially in the absence of the sales executive.
Handling of sensitive customer issues like late payments or customer complaints.
Traveling overseas and visiting customers from time to time, when necessary.
Supporting the logistics and shipping team in peak season to ensure on-time
Requirements: Qualification and Skill
B Com degree
5 years’ Commercial experience
Good Understanding of Production, Inventory and Logistic Processes
Customer relations experience
General experience in the Food & Beverage industry
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