Maersk Line recruits 01 CX – Counter Team Member

Maersk Line recruits 01 CX – Counter Team Member

Maersk Line

Luanda, Angola
Transports et logistique

CX – Counter Team Member
Full timeAO – Luanda
OpportunitéResponsible for owning/managing customer experience. Responsiblefor identifying issues proactively, building strong relationships withcustomers and identifying solutions which benefit both Maersk andthe customer.
Key responsibilitiesCustomer’s business Acumen and ability to know what factors drives the decision making.
Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.Ability to align with customer expectations upfront & to be able to respond with suggested solutions stakeholders.Execute cost saving plans in line with procurement logic to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation.Proactively track shipments and notify customers of relevant deviations. • Build strong and collaborative relationship with customers.Be fully responsible for customer satisfaction across Maersk product offering (own customers).Willingness to go the extra mile towards the customers & with focus on providing solutions.In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
Authority/accountability levelIndividual customer experience
On-time availability of inland invoicesRepresenting Maersk in front of the customersMaintaining a professional work environmentEngagement
Relevant skillsGood English speaking and writing skills
Excellent Stakeholder management, interpersonal, and communication skillEnergetic, Well-organized, and Self- Initiated Classification: PublicAnalytical and problem-solving skills • Good Process understanding & digital proficiency • Ability to work under pressure keeping quality in focusStrong execution mindsetStrong Cost conscious and optimization mindsetCX – Counter Team MemberPOSTULER

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