Maersk Line recruits 01 Customer Service Counter Agent

Customer Service Counter Agent

Angola

Luanda

Local Customer Service

Last application date: 4/7/2019

Maersk Angola is looking to hire a Customer Service Counter Agent to join our team in Luanda.

We offer

-As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives.

-Our competitive compensation and benefits package for full-time employees and our continuous search for new ways to invest in our talent through ongoing personal and professional development initiatives.

-Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

Key responsibilities

-Act as focal contact for assigned customers and be their advocates internally within Maersk.

-Ensure smooth execution of the end-to-end shipment lifecycle; engage both the customers and relevant internal stakeholders.

-Manage and improve day-to-day process interaction with customers.

-Be fully responsible for customer satisfaction of assigned customers.

-Understand claims policy and its impact on company assets and guide customers as best possible through any potential claim situation.

-Actively seek out and act on continuous improvement opportunities both in relation to customers and internal and external stakeholders.

-Always behave in a manner consistent with and loyal to the Maersk Group.

-Commercial intelligence: engage customers in discussion about new business opportunities and competitor and market intelligence.

-NPS: work towards continuously improve customer evaluation of our level of services.

-Phone: ensure excellent service and avoid missed calls.

-Problem solving: All issues related to our customer shipments are solved fastest.

-Contribution: Support value selling by creating value to our customers via a superior customer experience.

We are looking for

-The ideal candidate must have 1 to 2 years of Customer Service experience.

-Candidate must have an University degree.

-The candidate must have Advance level of English.

-We are looking for a candidate with Intermediate user level experience with MS Office.

-Candidate must have a superior communication, should have listening skills and a proactive approach to problem solving.