Angola

Maersk Line recruits 01 Customer Service Counter Agent

Maersk Line recruits 01 Customer Service Counter Agent

Customer Service Counter Agent – Lobito
Angola
Lobito
Local
Customer Service
Last application date: 31/7/2019
Maersk Angola is looking to hire a Customer Service Counter Agent to join our team in Lobito.
We offer
As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees and our continuous search for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
Key responsibilities
• Act as focal contact for assigned customers and be their advocates internally within Maersk Line.
• Ensure smooth execution of the end-to-end shipment lifecycle; engage both the customers and relevant internal stakeholders.
• Manage and improve day-to-day process interaction with customers.
• Be fully responsible for customer satisfaction of assigned customers.
• Understand claims policy and its impact on company assets and guide customers as best possible through any potential claim situation.
• Actively seek out and act on continuous improvement opportunities both in relation to customers and internal and external stakeholders.
• Always behave in a manner consistent with and loyal to the Maersk Group.
• Commercial intelligence: engage customers in discussion about new business opportunities and competitor and market intelligence.
• NPS: work towards continuously improve customer evaluation of our level of services
• Phone: ensure excellent service and avoid missed calls
• Case Management: ensure provide excellent service following correct procedures
• Problem solving: All issues related to our customer shipments are solved fastest
• Volume: support business growth
• Contribution: Support value selling by creating value to our customers via a superior customer experience.
We are looking for
• The ideal candidate must have 1 to 2 years of Customer Service experience.
• Candidate must have an University degree
• The candidate must have Advance level of English
• We are looking for a candidate with Intermediate user level experience with MS Office.
• Candidate must have a superior communication, should have listening skills and a proactive approach to problem solving.

Laisser un Commentaire

En savoir plus sur Concoursn.com

Abonnez-vous pour poursuivre la lecture et avoir accès à l’ensemble des archives.

Continue reading