Maersk Line recruits 01 Country Execution Team Leader
Maersk Line
Luanda, Angola
Transports et logistique
Country Execution Team Leader
AngolaLuandaLocalOtherLast application date: 8/11/2020
We are currently looking to hire a Country Execution Team Leader to Join our Team.He/she will be responsible for the successful execution of local products ( such as but not limited to: Trucking/Intermodal, CHB – Customs house Brokerage, Cold Chain solution and Value protect) business in the country. Planning and executing across brands, delivering lowest possible cost, while delivering on the customer promise
We offerAt Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer:
i. Results orientationii. Improved commercial and leadership capabilitiesiii. Interaction within broader Area for best practice sharingiv. Creating network within the global organizationv. Understand market and customer driversvi. Improve understanding of how best to generate profit for Maersk
Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk’s leadership position and contributing to the continuous success of the Maersk organization.
Key responsibilitiesOwnership of vendor facing activities in the country to cost optimization and great customer satisfaction- Assure the accomplishment of vendor onboarding, proactive support and end-to-end issue resolution- Develop and execute cost savings plans in line with procurement to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation- Build strong and collaborative relationships with both established and new suppliers- Manage vendors to help deliver an excellent customer experience through timely and cost efficient delivery- In case required, may contact customers- Legal compliance related to Customs regulations and AEO obligations- Drive collaboration between cross-functional teams in scope of CX- Drive collaboration with HSUD customer facing teams- Apply products direction setting
Performance improvement– Identify process gaps and be actively involved in working on improvements to key processes to improve productivity and service levels to get on time delivery and proactive notification to the customer- Improve the asset utilization of key transport modes including contracted rail and truck networks- Drive process optimization for non physical products.- Drive process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations and improve E2E service delivery to customers- Check for additional business opportunities on satisfactory resolution of issues
Build and develop a strong team– Empower the team to suggest alternate viable solutions and actively resolve customers complaints within stipulated timeframe- Share best practice and knowledge within the team
We are looking for– Bachelor Degree– Fluent in English– 5+ Years of Experience within Logistic and Services (Freight Forwarding, Inland Distribution, Customs)- Excellent stakeholder management and communication skills- Very organized, proactive and dynamic- Prioritization capabilities- understanding of the local market landscape- Proven leadership skills and ability to create followership- Strong execution mindset- Solution oriented- Analytical- Team player- Customer oriented- Cost conscious and optimization- Continuous improvementPOSTULER