World Food Programme recruits 01 Business Transformation Officer( Digital Solutions), SC8
World Food Programme
Kampala, Ouganda
Humanitaire (ONG, Associations, …), Projet/programme de développement
Opportunités de carrière : Business Transformation Officer( Digital Solutions), SC8 (135166)
NOTE:WFP DOES NOT SOLICIT FOR FEES OR ANY FORM OF PAYMENT FROM JOB APPLICANTS
WFP is looking for talented people who are committed to joining our efforts to eradicate hunger. It offers unlimited opportunities to grow your professionalism, talent and expertise. Start your journey to be a member of the world-wide effort to eradicate hunger. WFP has a policy of affirmative action for women.
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
ABOUT WFPUnited Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.
Brief description of WFP in Uganda
WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.
As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.
ARE YOU UP TO THE CHALLENGE?
We are seeking a qualified individual for the position of Business Transformation Officer (Digital Solutions), SC8 to be based in Kampala. Selected candidate will be employed on Service Contract.
ORGANIZATIONAL CONTEXTThese jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders report to the Division/Regional/Country Director or the designate, and work under the functional supervision of the Director, Information Technology (IT).Job holders at this level perform activities and analytical work of limited complexity supporting several business areas and maintaining contacts with business counterparts to bring business requests into IT. They use their limited technical knowledge and experience to assist in gathering and analysing business needs, and supporting solution delivery. Job holders are likely to be working under the supervision of a more experienced staff member, receiving guidance and regular feedback on work performed.
JOB PURPOSETo Partner with the business to understand their requests and operating environment in order to contribute to the transformation of business requirements into solutions exploiting IT capabilities and focusing on business satisfaction. This staff will be the IT unit’s focal point in providing digital solutions to the CO accross all spectrum of activities in order to fulfill the objectives of the country strategic plan.
KEY ACCOUNTABILITIES (not all-inclusive)Planning :
• Contribute towards the development of a wide variety of projects, plans and processes, ensuring alignment with wider programme policies, guidance and digital transformation agenda. • Support Uganda Country Office projects to deliver digital solutions, automation of business processes, data analytics and mobile applications in a timely manner and according to priorities and budgets • Identify opportunities for Digital Service improvement – Liaise with other offices and teams in order to plan, coordinate and implement any expansion of WFP’s digital presence. • Act as a project manager, manage estimates, prepare business cases, carry out resource planning, risk identification, issue management for the effective design, development, deployment and operation of digital solutions and services.
KEY ACCOUNTABILITIES(CONTINUED)Assessment and Analysis :
• Use standard Business Analysis techniques to draft proposals relating to digital projects. • Contribute to capturing, analysis and documentation (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) of business requirements for IT solutions and services following WFP policies, standards and strategies. • Provide input on policy and strategic technical direction on use of digital solutions and services to enable beneficiary identity and transfer management in food assistance activities. • Support and contribute to strategic thinking on digital systems and tools in line with the Country Strategic Plan, ensuring alignment with corporate WFP policies and guidance
KEY ACCOUNTABILITIES(CONTINUED)Partnership : • Troubleshoot and fix solution production and deployment issues • Produce technical documentation, user guides, standards Integrate data from various back-end services and databases; map existing data infrastructures, data sources, data flows, and prepare raw data from these multiple sources for analysis and reporting. • Ensure that the workflow and tasks for the development team and external development agencies are prioritized • Collaborate with all relevant actors to ensure that information management activities and support to government is fully integrated, ensuring a coherent package of information management tools and support coming from the international community. • Liaise with internal counterparts to ensure effective collaboration, monitor ongoing implementation of digital information systems and tools. • Support the identification, development and management of potential partnerships for collaborative implementation. • Serve as a focal point and advocate for data analytics and reporting; as well as digital information systems and tools in meetings with government, donors and other relevant development partner
KEY ACCOUNTABILITIES (CONTINUED)Solution development, testing and deployment :
• Deliver digital solutions and services that meet “Digital by Default Service Standards” and are best in class, giving same level of digital experience to WFP internal staff, and external users including the people that we serve and partners. • Collaborate with developers as needed to ensure timely delivery of features of the digital tools, including continuous enhancement of digital complaints and feedback mechanisms and real time monitoring systems. • Oversee and coordinate integration of digital information systems and tools to government ministries as required. • Collaborate with relevant Government entities, cooperating partners and relevant stakeholders to support integration of data sources in digital information systems and tools. • Define key performance indicators and milestones for the digital tools and assure their implementation. • Implement continuous service delivery, developing and delivering solution and service changes and improvements based on user insight and performance data. STANDARD MINIMUM QUALIFICATIONQualifications & Experience :
• An advanced degree or a first degree with 5 years of related work experience in Computer Science, Data Science, Information Systems, Statistics, Engineering Communication, Sociology, Digital/Product Design or other • At least three years’ experience: deploying Information Management Systems like Identity and Benefits Management systems, or, developing database software solutions, or, integrating data analysis systems. • Strong analytical and reporting skills, including the ability to analyze and report on research findings and draw actionable conclusions. • Familiarity with data management tools like (Server-side – Python: Django/Flask/Pyramid, PHP: Zend Framework, Front-end – React, Content Management – Drupal, Databases: MariaDB/MySQL, PostgreSQL/PostGIS, DevOps – Docker, or similar is an added advantage • Experience drawing actionable insights from data analytics; comfortable using data analysis software (e.g. Tableau, MS Excel, Microsoft Power BI, SPSS etc.) to conduct analyses and relate the findings to challenge at hand. is an added advantage. • Experience in briefing management and working closely with deployment, design and development teams to optimize user experience on digital solutions. Advanced knowledge of digital solutions best practice. • Proven experience in current agile project management practices, and familiarity with open source, cloud platforms and digital service technologies. • Certification in Project Management methodologies is an added advantage • Certification in Business Analysis is an added advantage. • Excellent communication skills, including the ability to adapt communication style to a range of different stakeholder groups.
4Ps CORE ORGANISATIONAL CAPABILITIESPurpose • Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives. • Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners). • Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission. • Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.
People • Look for ways to strengthen people’s skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs. • Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment. • Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills. • Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.
Performance • Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work. • Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors. • Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities. • Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.
Partnership • Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles. • Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners. • Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders. • Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.
FUNCTIONAL CAPABILITIESCapability Name Description of the behaviour expected for the proficiency levelGovernance, Strategy and Architecture Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes.Change Implementation, Project Management, Planning and Optimization Utilises working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change.Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.Requirement Definition & Management Exhibits thorough understanding of business areas and processes to define, prioritize and customize IT infrastructure solutions to requirements.Strategic Account Management Facilitates open communication and discussion with clients to assess and promote understanding of need for future changes in services, products and systems, resulting in overall client satisfaction.Business Analysis Has in-depth understanding of operational requirements, business issues and opportunities to conduct stakeholder and benefit analysis of options to identify effective and optimal automated/ non-automated solutions that meet business needs.
OTHER SPECIFIC JOB REQUIREMENTSThis section is optional to describe additional responsibilities & knowledge required for the specific job.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE• Has performed user support activities resulting in timely, high-quality delivery of services to user community.• Has modelled data and information flows to document key decisions and results.
TERMS AND CONDITIONSDEADLINE FOR APPLICATIONS28tth January 2021
Female applicants and qualified applicants from developing countries are especially encouraged to apply
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.POSTULER