World Food Programme recruits 01 Business Support Associate

World Food Programme recruits 01 Business Support Associate

World Food Programme

Lilongwe, Malawi

Opportunités de carrière : Business Support Associate-Fixed Term-GS6-Lilongwe (831168)

WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

Position Details:

Job Title:  Business Support Associate  

Type and Level of Contract: Fixed Term, G6

Functional Unit: Administration

Duty Stations: Lilongwe (1)

Duration of Contract: 12 Months (renewable)

Date of Advertising: 16.01.2024   

Deadline: 29.01.2024


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

Why Join Our Team:

WFP partners with the Malawi Government, other UN agencies, NGOs, civil society and the private sector, to achieve the Sustainable Development Goals (SDGs) by 2030, with a particular emphasis on reaching Zero Hunger (SDG 2), and aligning with government strategies, particularly its Vision 2063.

WFP focuses on innovation, resilience programming and climate change adaptation to address underlying challenges in the food systems.

Our work improves livelihoods for smallholder farmers and other vulnerable populations, with an emphasis on women and youth. 

    WFP is a 2020 Nobel Peace Prize Laureate. 

    WFP offers a highly inclusive, diverse, and multicultural working environment. 

    WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. 

    A career path in WFP provides an exciting opportunity to work across various countries, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

    WFP offers a competitive benefits package including salary, leave plus medical insurance.


This job is at the Country Office in Lilongwe, Malawi performing and supporting management service functions.

The job holder is expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. They have responsibility for undertaking specialised business support work, such as organisation and coordination of work. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources, and coach and/or coordinate a team of support staff.


To coordinate and control a full range of business support services within the administration unit and other units, to ensure that services are delivered effectively.  

KEY ACCOUNTABILITIES (not all-inclusive)

1. Prepare and/or consolidate comprehensive reports, documentation, correspondence, briefing notes, etc. and conduct research in the area of work.

2. Actively seek and use feedback to improve business processes and procedures.

3. Respond to complex business support queries in order to provide a timely and accurate resolution of enquiries for clients.

4. Oversee the maintenance of records and databases to ensure information is organised and readily available for staff and compliant with all relevant regulations and policies.

5. Revise and review correspondence and documentation, providing feedback and making amendments where appropriate, to contribute to production of these materials to time and quality standards.

6. Assist managers in planning, monitoring and reconciling budget(s) to ensure that planned financial resources are used effectively.

7. Assess and recommend improvements to procedures and practices, to contribute to the effective delivery of business support services.

8. Provide a full range of complex business support services to staff to contribute to the effective functioning of business operations. 

9. Provide advice, support and/or training to junior support staff in the provision of business support services, in order to support their learning in providing business support.

10. Coordinate tasks of junior colleagues to ensure support services are delivered consistently and to the required standards.


Leads by Example with Integrity Drives Results and Delivers on Commitments Fosters Inclusive and Collaborative Teamwork Applies Strategic Thinking Builds and Maintains Sustainable Partnerships

Demonstrates the WFP values, principles and standards Is accountable for the delivery of results Promotes teamwork by sharing ideas and openly raising issues Embraces WFP’s vision and how it impacts their role Acts professionally with external partners

Values diversity using respectful and inclusive language Seeks guidance and support where needed Gives timely and constructive feedback to others Shows curiosity and implements new ways of doing things when relevant Works together with partners to deliver common goals

Stays focused and calm when under pressure Adapts readily to change adjusting work as needed Listens attentively to others and shares views Gathers data and shares knowledge to inform team activities  

Shows humility and a willingness to learn and share knowledge, seeking and acting on feedback, and taking up opportunities to develop     Asks questions to understand the impact of decisions for their objectives  


Education: Completion of secondary school education. A post-secondary certificate in the related functional area.

Experience: Six or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

Knowledge & Skills:

• Specialised knowledge of the application of common business processes, practical business support methods, procedures and systems used in area of work, gained through technical training and work experience.

• Good communication skills in order to provide specialised business support services to a wide range of individuals.

• Ability to analyse and interpret financial data and monitor budgets.

• Ability to proactively identify and recommend areas for improvement to the design and delivery of specialised services. 

• Ability to build relationships with a variety of individuals across functions.

• Experience in coordinating the work of others and self and training and supporting others.

• Ability to maintain confidentiality.

Language:  Fluency in both oral and written communication in English and local language. 


Deadline for submitting applications is 29 January 2024.

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.POSTULER

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