Recrutements Organismes

Tigo Senegal recrute un Passive & Infra Manager

Tigo Senegal recrute un Passive & Intra Manager
Passive & Infra Manager
Job ID #: 5206 Department: Operations
Country: Senegal Experience Required: 1 – 3 Years
Location: Dakar Ville Education Required: Masters Degree
Functional Area: Technology Relocation Provided:
Position Type: Full-Time Regular Residency: Open to local candidates only

An excellent opportunity for a highly qualified manager and electrical engineer experienced in network development and operation.
Responsible for the planning, optimisation, and administration of its network.
To manage the Managed Services providers handling the Power and infra O&M activities to meet KPIs targets and within MIC processes and controls.

Specific Duties and Responsibilities

  • Develop and implement strategies for the development and implementation of high-quality operations and maintenance of its network in close cooperation with the Managed Services Providers.
  • Monitor and report on the progress of Key Quality Indicators and Service Level Agreements
  • Responsible of the network expansions: plan, dimension and procure power and infra systems (including genset, rectifiers, batteries, UPS, cooling, protection systems…).
  • To maintain and keep updated its network database to facilitate the planning, rollout, expansion and maintenance.
  • Responsible for supervising the maintenance of its network, for both corrective and preventive maintenance of the network elements, and grant the quality of service to its end-customers.
  • Ensure compliance in technical configuration of network and network elements.
  • Ensure technical support of network and network elements.
  • Support the CTIO organization through the Change Management process lifecycle, approve changes, interpret results and monitor the process adherence.
  • Communication and Escalation interface between tiGO, Managed Services Provider and third parties.
  • Support the CTIO organization in incident reporting, root cause analysis interpretation and troubleshooting post-mortems.
  • To secure the implementation of the work orders validated by the Network Operation Centre within agreed lead times (SLA).
  • Oversee the work of multiple teams (in-house and outsourced) in the above mentioned areas.
  • Provide leadership for the heads of those teams
  • Create a corporate culture which supports high-quality maintenance and service-orientation
  • Cross-functional co-operation especially within technical department and towards the Managed Services Provider.
  • Any other duties and responsibilities assigned by the Head of Service Assurance
  • Report to the Head of Service Assurance

Profile & Experiences:

  • University or Tech degree in electrical or power engineering
  • Minimum 5 years’ experience in O&M, Planning or similar, preferably with team management background.

Competencies & Skills:

  • Profound knowledge in Power supply systems, electricity Mechanics.
  • Profound knowledge in Power supply systems and electricity Mechanics dimensioning.
  • Profound knowledge of network operations and monitoring systems and procedures
  • Excellent management skills with a special emphasis on understanding quality of service concepts
  • Excellent communication and people skills, along with the ability to develop and sustain effective teamwork
  • Fluency in French and English

Other requirements: 4 « E’s » individual – Energetic, Energizing others, Edge to make decisions, Execute decisions

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