TGH recruits 01 Head of support services – IRAQ

TGH recruits 01 Head of support services – IRAQ

Job description

The Head of support services will be under the responsibility of the Country Director. He/she will be directly managing the HR manager, Logistic manager and Finance manager. The Head of support services will as well manage functionally the admin/HR/finance officer (Mosul) and the logistic officer and assistant (Mosul).

The main responsibilities include:


  • Prepare budgets linked with the project proposals
  • Follow the daily/monthly expenses for all the projects
  • Develop a strategy for allocations of expenditure per project ensuring timely execution of funds.
  • Oversee a regular voucherisation of invoices on the mission and train the team as per necessary
  • Keep an up-to-date Allocation Table for the mission and forecasts
  • Manage, all mission budgets, proposals, financial reports, monthly accountancy closure, cash flow forecast
  • Manage the cash flow and cash supply requests to Head Quarters and with the bases
  • Lead finance risk management strategy, design/contribute to effective implementation of TGH and donor’s financial guidelines
  • Prepare and lead the financial audits, spot checks and reporting process conducted by public departments, donors, 3rd parties
  • In collaboration with the Country Director, assure the link with the financial interlocutors (DNGO, donors, bank…)


  • Lead the process of DNGO report preparation, submission, and validation on time, and connect all required information beforehand to avoid delays.
  • Ensure that TGH follows the Iraqi laws and TGH policies are compliant with the Iraqi labor code; update internal regulations, work contracts, and administrative guidelines accordingly.
  • Ensure payment of all legal liabilities on time, income tax, social benefits, etc
  • Enhance staff capacity on legal aspects including taxation, visas, administration, registration, DNGO reporting and banking matters to avoid outsourcing to minimize the costs on legal matters.
  • Supports the implementation of internal procedures in coordination with the HQ
  • Provide specific training to the national team on the internal logistics, HR, admin and finance procedures
  • Support the Administrative team with administrative procedures (i.e. clearance for office, guesthouse, field visit requests…)
  • Ensure a clear archiving of all accountancy and administrative documents


  • Ensure respect of internal and donors’ purchase procedure
  • Ensure a check on the documentation of purchase procedures
  • Validate or make invitation letters, tender reports, contracts and all logistic documents related to procurement
  • Ensure a clear archiving of all logistic processes
  • Follow up all contracts (premises rental, car rental etc…)
  • Ensure accurate movement plans and drivers’ management
  • Ensure accurate stock management in Erbil and Mosul office
  • Ensure IT set up accuracy and running for all bases
  • Ensure all TGH tools are up to date and running for all
  • Ensure supplier lists and price lists are updated and match the procurement needs for all bases


  • Collect all necessary information on local labour law and update internal regulations/work contracts accordingly
  • Follow-up of the HR contracts and evaluations
  • Follow up of the HR database (leave follow-up, employment contract FU etc.)
  • Ensure the regular update of all HR documents (organigram, leaves etc.)
  • Assist the Country Director in ensuring that all HR policies are understood and respected by all staff
  • Participate to the hiring process of any support staff to be recruited
  • Ensure that recruitment processes are held in compliance with TGH’s policies and Iraqi labour law
  • Monitor and contribute if needed to any recruitment process
  • Identify the training needs and organize trainings for the support teams
  • Contribute to the duty of care by highlighting key performers, workplace ethics, and working environment enhancement.


  • Liaise with programs for project budget forecasts and follow-up and procurement follow-up
  • Contribute to the respect of security measures applied by the Country Director
  • Design and implement a capacity-building plan for managers and departments, ensuring smooth localization transition towards.


  • Attend internal coordination meetings
  • Attend external inter-NGO administration, HR and logistic coordination meetings if needed


  • Writing financial reports and compiling data for financial reports
  • Contribute to monthly reporting to Head Quarters for accountancy, HR and procurement
  • Regularly report to Country Director

This list of responsibilities could be modified according to the needs.

Expériences / Formation

  • At least 3 years’ experience with a humanitarian NGO including 2 years in a coordination position
  • Strong knowledge of accounting / financial and HR management / logistics in a NGO context
  • Proven experience in accountancy
  • Good knowledge of SAGA and excel
  • Experience in staff capacity building is an added advantage.
  • Good knowledge of the humanitarian environment (NGOs, UN, main donors)
  • Good communication and writing skills in English. Arabic and Kurdish are an asset
  • Good organizational and planning skills, analytical skills
  • Strong leadership and staff management skills, with experience in managing diverse and multidisciplinary teams
  • Ability to anticipate and make decisions
  • Diplomatic, and problem-solving skills, effective decision-maker
  • Intercultural: calm, self-control, respect for cultural differences and a very good ability to work in a multicultural environment.
  • Ability to live and work in a volatile security environment


Position: Head of support services

Country: Iraq / Kurdistan region of Iraq

Duration: 7 months – possibly renewable depending on funding

Starting date: December 2022 (minimum 1 month is necessary to complete the visa procedures)

Location: Position currently based in Erbil with field visits to Mosul office and sub-offices through Iraqi Kurdistan and Federal Iraq as security conditions allow

Place in the org. Chart: Under the direct responsibility of the Country Director

Conditions: Salaried contract, gross monthly salary from €2’300 to €2’800 depending on experience, monthly per diem USD 650, medical coverage of 100% + repatriation insurance + provident fund, accommodation, international and local transportation as part of the mission, break every 3 months. Non-family duty station

Comment postuler

Please send your CV and Cover Letter to Amandine RUINART, HR Officer:

Cliquez ici pour postuler

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