Orange recruits 01 Lead, Crisis Management
Lead, Crisis Management
Ref : CEGY330 | 22 juil. 2019
Date limite de candidature : 22 août 2019
Orange Telecom Egypt, Smart Village – Egypte
Leaflet
Votre rôle
Incident Handling:
Follow strictly CMC Incidents’ Notification and Escalation Matrix to send communications to the right recipients’ according to the established SLAs
Follow up with problem owners to ensure closing all the pending incidents as well as concluding the actions identified following major incidents
Review and updates CMC communication lists, Network SMS groups, Crisis Communication Guideline as well as all CMC documentations
Crisis Handling:
Schedule Crisis Conference Calls on Crisis Conference Bridge when needed
Manage the renewal of Crisis Communication Means (CMC Hotlines, Walkie-Talkie licenses and Satellite Phones on an annually-basis as well as the emerging issues)
Establish crisis testing (Call Out Tests)
Establish Events Preparedness Plans
Sends Bulk SMSs to employees whenever needed
Reporting & preparing:
Weekly and monthly reports
Post-incidents reports
Ad-hoc reports
Prepare CM monthly dashboard
Archive all the messages received by and/or sent from CMC hotline, and document the Log Book for all the incidents
Votre profil
Bachelor degree from a recognized university.
3-5 years of experience.
Compétences
Very good English both spoken and written.
Very good computer skills.
Very good communication skills.
Logical and analytical thinking.
Ability to handle stressful situations.
Multi-tasking capabilities.
Entité
Human Resources & Corporate Support
Contrat
CDI