Maersk Line recruits 01 Customer Experience Agent- Multicarrier
Maersk Line
Kampala, Uganda
Transports et logistique
Customer Experience Agent- Multicarrier
UgandaKampalaLocalCustomer Service
Last application date: 8/3/2021
Maersk is looking to hire a conscientious Customer Experience Agent – Multicarrier to ensure that all import/export requirements are maintained as well as reporting daily movements, service failure issues and other challenges to CX Team Lead.
We offer-We offer a position in a challenging and ever-changing environment in which you will sharpen your industry knowledge as well as your communication skills and techniques. You will have a chance to focus on creating valuable relationships with our current and new customers.
Key responsibilities-Ensure that customers are daily updated on the status of their cargo.-Daily TrakIT Updates to ensure we have a record of the shipment status.-Keep close track of client shipments and ensure you perform in accordance with the signed contracts and SOPs. Communicate non-conformance of service and data quality.-Regular receipt of manifests and ensure that documentation and railing / trucking of containers is done in time.-Receipt of Shipping instructions coordinate booking with documentation.-Ensure operational efficiencies are brought to the attention of the delivery Manager and incorporated.-Ensure that customer service is of the highest standard.
We are looking for-A least 2 years industry experience.-International Shipping, transportation Planning, Logistics management, Customer Service, Communication, Sales and Leadership skills.-Can timely communicate internally and externally to relevant stakeholders.POSTULER