FAO recruits 01 MIS User Support Technician

FAO recruits 01 MIS User Support Technician


Kampala, Uganda
Humanitaire (ONG, Associations, …), Projet/programme de développement

Job Description: 2101800 MIS User Support Technician
Closure Date: 01/Jul/2021, 11:59:00 PMOrganizational Unit: FRUGAJob Type: Non-staff opportunitiesType of Requisition: NPP (National Project Personnel)Grade Level: N/APrimary Location: Uganda-KampalaDuration: 6 monthsPost Number: N/A
IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
FAO is committed to achieving workforce diversity in terms of gender, nationality, background and cultureQualified female applicants, qualified nationals of non-and under-represented member nations and person with disabilities are encouraged to applyEveryone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold our values. FAO has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and FAO, including sexual exploitation and abuse, sexual harassment, abuse of authority and discriminationAll selected candidates, therefore, will undergo rigorous reference and background checksAll applications will be treated with the strictest confidentialityThe incumbent may be re-assigned to different activities and/or duty stations depending on the evolving needs of the Organization Organizational SettingFAO Uganda supports extremely vulnerable populations throughout Uganda to achieve sustainable food, nutrition and income security through resilient agricultural livelihoods.

FAO Uganda is in the process of deploying a number of software tools (IDEA) for beneficiary registration, data analysis and disbursement of cash and in-kind assistance to beneficiaries in various regions as per its mandate.
Reporting LinesUnder the overall supervision of the FAO Representative (FAOR), in consultation with the Deputy FAOR and the Food Security and Livelihoods Coordinator, the incumbent is directly supervised by the Cash and Voucher Assistance Specialist and is under the technical supervision of the OER MIS unit.

Technical FocusThe National MIS User Support Technician will be responsible for maintaining and supporting end users in the beneficiary management system and other systems as may be introduced from time to time by FAO Uganda in its day to day operations, and specifically on systems under the responsibility of the Headquarters OER MIS Unit.

Tasks and responsibilities
The National MIS User Support Technician will be responsible for the following tasks:
Work with OER teams located in Rome and Nairobi to facilitate the deployment of the IDEA tools in Uganda;
Document bugs occurring within IDEA, including server and mobile applications, steps to reproduce the bugs, and forward these bug reports to immediate supervisor and OER MIS unit for resolution;Provide remote and in person technical support to Implementing Partners, Traders, Mobile Money Operators and Money Vendors when they encounter challenges while using the system during project implementation;Provide technical support to FAO Uganda staff and partners as they utilize the system and associated applications;Configure mobile phones for data collection with KOBO before the commencement of implementations;Configure KOBO server forms with relevant data collection tools and project data;Extract collected data in relevant formats to present to relevant stakeholders for analysis and upload to IDEA to facilitate assistance (cash, voucher) disbursement;Conduct trainings for Implementing Partner data clerks that utilize FAO Uganda Tools for beneficiary registrations when required;Conduct trainings for FAO Uganda staff utilizing FAO Uganda tools during project implementation;Prepare documents, presentations and videos to complement trainings and ease on boarding of new system users (both for Implementing Partners and for FAO Uganda Staff);Translate documents, presentations and videos to local languages, as may be required;Perform any other duty as required.
Minimum Requirements   Bachelor degree in software engineering, computer science or related fields with solid foundation in application development.
A minimum of five (5) years’ experience in supporting end users on usage of IT software systems.Fluency in English is required.National of Uganda.
FAO Core CompetenciesResults Focus
TeamworkCommunicationBuilding Effective RelationshipsKnowledge Sharing and Continuous Improvement
Technical/Functional SkillsAbility to effectively use standard office software, such as MS Office (Windows, Word, Outlook, Excel, Exchange, etc.), accounting software and other information systems and databases to insert data, make enquiries, retrieve/define ad hoc reports and analyses and edit results in appropriate format.
Experience in using Trello to file bug reports and in designing, deploying and collecting data using Kobo Toolbox and related technologies.Experience in advanced configuration of Android phones and tablets.Experience working in an environment involving provision of remote technical assistance.Coordination skills (communication) and ability to technically support on IT needs across different thematic areas.Extent and relevance of experience with international or multi-lateral organizations, preferably FAO, and/or with government is an added advantage. Experience using multi-wallet NFC cards is an added advantage.Demonstrated ability to work in a multicultural team, and interpersonal skills.Demonstrated ability to work under pressure and meet deadlines.Writing and communication skills.
ADDITIONAL INFORMATIONFAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing)Incomplete applications will not be considered. If you need help please contact: Careers@fao.org
Applications received after the closing date will not be acceptedOnly language proficiency certificates from UN accredited external providers and/or FAO language official examinations (LPE, ILE, LRT) will be accepted as proof of the level of knowledge of languages indicated in the online applications
For additional employment opportunities visit the FAO employment website: http://www.fao.org/employment/home/en/

FAO seeks gender, geographical and linguistic diversity in its staff and international consultants in order to best serve FAO Members in all regions. 
HOW TO APPLYTo apply, visit the recruitment website at Jobs at FAO and complete your online profile.
Only applications received through the recruitment portal will be consideredCandidates are requested to attach a letter of motivation to the online profile.If you need help, or have queries, please contact: Careers@fao.org   


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