UNICEF recruits 01 Electronic Content Management (ECM) Consultant
UNICEF
Kampala, Uganda
Humanitaire (ONG, Associations, …), Projet/programme de développement
Consultancy – Electronic Content Management (ECM) Consultant, Kampala, Uganda (05 Months)
Job no: 543686Contract type: ConsultancyLevel: ConsultancyLocation: UgandaCategories: Information Communication Technology
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, a fair chanceUganda is one of the over 190 countries and territories around the world where we work to overcome the obstacles that poverty, violence, disease, and discrimination place in a child’s path. Together with the Government of Uganda and partners we work towards achieving the Millennium Development Goals, the objectives of the Uganda National Development Plan, and the planned outcomes of the United Nations Development Assistance Framework.
Visit this link for more information on Uganda Country Office https://www.unicef.org/uganda/
How can you make a difference?
Background and ContextThe Electronic Content Management, ECM, project at UNICEF introduced digital working modalities and improvements to enable all UNICEF staff have the information and tools they need to work as effectively and efficiently as possible to support children. Since 2018 the Uganda Country office (UCO) has increased its efforts to use technology to increase efficiency in work processes, improve internal and external communication and collaboration, and manage knowledge. Those efforts have been mostly performed using Office 365 and ECM (SharePoint).
Today UNICEF Uganda has a modern working Communication and collaboration platform built using ECM, a standard based on SharePoint and developed by UNICEF’s global office based in New York, NYHQ. The ECM project has laid a foundation for a Digital Workplace, at UNICEF which aims to simplify life at work and provide all staff with digital tools to communicate, collaborate, find information and manage documents more easily across the UNICEF family. The Digital Workplace is a concept that describes how technology is increasingly creating a virtual equivalent of the physical workplace. It is about using digital technology to improve communication, collaboration, content management and business processes. With the onset of the COVID-19 pandemic, work from home modality and the retirement of local network shared drives, staff are adopting and increasingly using the Digital Workspace to create efficiency in programme delivery.
As a result of the above factors, UCO agreed to revamp the existing Digital Workplace, making it more user-friendly and an easy place to co-create, store, and retrieve documents through modern search features such as metadata and taxonomy as opposed to the legacy folders; these features let the system take care of finding documents when needed, including through filtering, browsing and search.
In addition to the required Digital Workspace revamping development activities, a capacity building component and the move of ALL existing documents currently stored at different location (including the shared drive) to the unique cloud-based ECM space are also an expected component of the services to be delivered.
Capacity building shall take a two thronged approach; first, for ECM champions who will be the focal persons for the various sections and will be trained on how to customize and add new features in SP as well as be conversant with the major Office 365 tools including PowerApps and Microsoft Flows in order to offer first level support to their respective sections on the Digital Workplace when need arises. The second capacity building will target end users who will receive training on using the various tools available on the Digital Workplace.
UNICEF Uganda is therefore seeking a qualified contractor/consultant under a staff augmentation strategy to deliver services and solutions around ECM/Microsoft SharePoint-based software development.
As this is a staff augmentation process, the consultant might be asked to perform additional tasks in Microsoft SharePoint-based Software development, such as assisting the UGANDA Country Office in identified potential areas for expansion in its use of SharePoint for team collaboration.
Objectives, Purpose and Expected ResultsThe objective of this initiative is to increase digital skills among UNICEF Uganda office staff members on the use of Office 365 tools (One Drive, MS Planner, MS Teams, and the specificities of online versions of Word, Excel, PowerPoint, and Outlook) and SharePoint so that there is an increased uptake of the digital collaboration tools which in turn will result in more efficient collaborative processes.
Moving away from the usual way of work to a new technological online platform requires an approach that can build staff members’ skills to use the collaborative platforms. The methodology will combine practical and theoretical knowledge coupled with an effective office change management process to ensure total user acceptance of new tools and new ways of digital working.
The purpose of this consultancy is to facilitate knowledge management and exchange, improve accessibility of information and digital workspace tools and to promote collaboration among staff. The consultancy shall also develop best practices and standard operating procedures (SoPs) that will guide the use of the digital workspace in the country office.
UNICEF Uganda has five programme outcomes and an operations outcome which are further subdivided into various output areas and zonal offices. The current layout is not standardized and may vary from across programme and operations sections. UNICEF Uganda needs an ECM platform that is appealing, easy to update and manage, and that centralizes work outputs by sections and increase convergence to enhance collaborative work and knowledge sharing. The ECM platform should be developed with inputs from end users in the country office and shall cater for social norm change in the way we manage knowledge and incentives to build ownership and enhance use.
The new virtual digital workspace will be built on Office 365 and Microsoft Sharepoint platform hosted in the UNICEF corporate cloud. Transitioning from the existing shared drive mentality to an online collaboration approach requires additional support and capacity-building activities for staff members.
The target change intervention will mainly address the two below points:1) Support UNICEF Uganda staff members to adopt and use ECM and Microsoft Office 365 platform for both collaboration and knowledge management tools.
2) Design an integrated user-friendly ECM platform where users can co-create, store, search, retrieve information quickly.
In addition, given that there is a regular rotation of staff, it is expected to prepare user-friendly guides and training materials for new coming staff to ensure that smooth onboarding takes place for new staff.
The specific tasks shall include.Conduct a needs assessment, map the status of ECM in the Uganda Country Office and propose new structure including site layout and information architecture.
Design and develop a plan for the site revamp, yammer, and implementation of the various activities in accordance with organizational standards, guidelines, and best practices for information management.Communicate with key stakeholders to proactively ensure the Country Office’s understanding of the interrelationship between the records and business processes.Manage and support content migration for all sections from shared drives and personal computers (only organisation content, not personal documents).Capacity Building and change management including staff training.Develop and customize standard operating procedures for ECM use and document management.
To qualify as an advocate for every child you will have… To implement and deliver on the tasks and outputs listed above UNICEF Uganda is looking for one SharePoint Senior Developer that will work as a consultant with the skills and qualifications outlined below
Advanced University degree (Master’s degree) in computer science, Information Management and/or related fields and demonstrated working experience in Knowledge Management and Organisational learning. Extensive experience managing SharePoint, Yammer, and Office 365 platforms or equivalent including experience of content management systems. Proficiency in using SharePoint Designer, Visual Studio, and integration to the Microsoft Office 365 is an added advantageAt least five years of progressively responsible and relevant experience in the application of IT solutions in a professional environment in a corporate or large non-profit setting. Previous international level experience in developing countries is considered an asset.Experience with the complete systems development lifecycle process.Proficiency in SQL database management and in-depth experience with Web technologies (HTML, CSS, JavaScript, XML, XSLT), and ASP.NET concepts are an added advantage.Demonstrated experience in capacity building, user support and training.
Language:Fluency in English.
Application Procedure/Call for ProposalsInterested candidates are required to submit a technical proposal on how they intend to approach the work. The proposal should include a timeline, and methodology, based on the Terms of Reference. The proposal must also include detailed CV of the consultant, as well as a financial proposal, clearly indicating daily rate for professional fees. The financial proposal must be all-inclusive of all costs (consultancy fees and where applicable air fares, airport transfers, daily living expenses). This is an international level consultancy and competitive market rates should apply.
Evaluation of Candidate:The consultant will be competitively selected from a list of applicants based on their past experience of doing similar work (extensive experience in writing donor reports, in compiling and editing annual reports for various UNICEF offices).
For every Child, you demonstrate…UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.
The competencies required for this post are….View our competency framework at http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
Remarks:Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Deadline: 23 Aug 2021 E. Africa Standard TimePOSTULER