The Consultant will carry out the following activities:

Manage Human Resources at Dimagi West Africa:

Serve as single point person on all personnel/HR related questions in West Africa, in coordination with the global Operations team

Maintain and evolve Dimagi’s HR policies and processes within West Africa

Manage complex HR issues, and be the front line for HR complaints, concerns, or suggestions

Monitor team satisfaction, team excellence and drive initiatives to keep these strong, in close collaboration with our global Operations team and other relevant departments

Office Management and General Administration – Manage and support a direct report who is responsible for:

General office management and team operations, as well as other office support staff

Day-to-day administration of our office, including: managing support staff; maintaining relationships with external vendors; ensuring safety and security of the office; inventory management and procurement

Internal IT vendor management, including designing and managing processes for staff to get IT support as needed

Support planning and coordination of company events e.g. off site retreats and workshops

Benefits and Compensation:

Manage monthly payroll and payroll compliance, including managing a 3rd party payroll vendor

Lead review of Dimagi West Africa benefits, integrating broader company goals and market data

Help define compensation and incentive structures across global Dimagi

Recruiting:

Lead and coordinate Dimagi West Africa’s recruiting efforts, including hiring strategy, candidate sourcing, screening, and offers

Partner with our West Africa management team to improve and refine our recruiting process

Talent Development:

Manage and coordinate onboarding for new-hires and off-boarding for employees leaving the organization

Support the West Africa management team to ensure that staff are receiving regular direction, actionable feedback, and career development guidance in coordination with their manager

Monitoring and facilitating the strong and effective execution of Dimagi’s performance review program at Dimagi West Africa

Contribute to the strengthening of Dimagi’s performance review program, from the perspective of Dimagi West Africa

Do all of the above and more, while maintaining Dimagi’s mission and culture!

Consultant Qualifications:

BA/MA in related fields of study with 8-12 years experience in Human Resources and Administration

Strong track record leading HR, including

Developing and implementing HR policies

Managing employee relations and HR concerns

HR processes, such as benefit administration and payroll

Personnel management

Experience managing individuals or a team

Strong track record leading successful local recruitment initiatives, including

Experience in sourcing candidates through various channels

Demonstrated experience developing recruitment plans and strategies

Generalist skill set needed, including ability to manage an office in a startup environment

Strong Global working knowledge and understanding of HR best practices

Excellent oral and written English & French

Experience and enthusiasm for creating and implementing HR specific staff-wide trainings

Qualities and Knowledge Consultant Must Have:

Works independently with initiative to manage high volume and sensitive workflow, may structure work of staff members.

Interacts with diplomacy and tact, and follow-ups on requests in timely and efficient manner.

Resourceful through technology, research, and relationship-building among several organization teams, units and professional organizations

Possesses strong written and verbal communication skills.

Produces detail-oriented work with a high level of accuracy

Ability to troubleshoot and problem-solve using a collaborative approach with a variety of work functions and cultures.

Able to maintain confidentiality for sensitive Human Resources issues or projects and use judgment and decision-making to execute duties and responsibilities.

Possesses working knowledge of employment regulations, e.g. labor/employee relations statutes.

Comfortable participating in professional HR activities and events to stay current with HR practices.

Possesses working knowledge of relevant software, including Google Apps, Microsoft Office Suite and Applicant Tracking Systems. Ability to learn new software tools as needed to maximize the efficiency of our recruiting.

The consultant will report to Global Director of People Operations on a weekly basis to demonstrate fulfillment of their objectives and responsibilities. Guidance and support will be provided by the Dimagi West Africa Country Director as well.