Sealand recruits 01 Reefer Customer Experience Agent
Sealand
Cairo, Egypt
Transports et logistique
Reefer Customer Experience Agent
EgyptCairoLocalCustomer ServiceLast application date: 18/10/2021
We offer you a unique opportunity to join Sealand -an established company within international shipping & logistics. You will be an essential part of the company and get a high degree of personal responsibility as you will have a direct impact on our Customers ́ Experience.We offer you a truly international environment and collaborate with colleagues and companies throughout the world.
We offer• An exciting job opportunity in an international, challenging business environment characterized by high pace and high diversity. You will focus on creating valuable relationships with our current and new customers.• International experience working for the world ́s shipping leader, in a dynamic, global industry.• Work with colleagues and clients across the world.• A role with direct impact on our customer.• A role where you are part of an evolved customer service concept, gain thorough knowledge & experience in customer service attitude in Business to Business.• A role in the backbone of Maersk, a perfect place to learn all processes.• A workplace with a learning environment –one of the Maersk values is “Our Employees”.• Personal and professional development.• Career development opportunities.• High pace work environment, with a high diversity of daily tasks.• A winning team, that is always looking for improvements
Key responsibilities• Managing large amounts of inbound and outbound calls in a timely manner• Identifying customers’ needs & clarify information• Provide product and service information to customers.• Seize opportunities to upsell products when they arise• Ensure feedback from the customer to further improve the customer services.• Build sustainable relationships and engage customers by taking the extra mile• Provide customers information packages on products or services.• Take full responsibility and end-to-end ownership of customer shipments.• Act as a primary point of contact for customers. and communicate proactively to keep customers informed of any issues.• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal stakeholders.• Engage in constructive issue resolution. This includes dealing with escalations and complaints.• Address root causes and seek continuous improvements.• Constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.• Thinking out of the box and with focus on providing solutions.• Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and, drivers of success.• Actively work together with colleagues within and beyond functions and locations.• Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.• Display accountability for customer satisfaction, by owning and, managing customer facing activities.
We are looking for• 1-2 years logistics experience is a must.• Strong phone and verbal communication skills along with active listening• Customer focus and adaptability to different personality types• Strong interpersonal and communication skills.• Passion for Customer Service.• Pro-active person with a service-oriented mindset.• Dedicated, Decisive and result orientated with a can-do attitude.• Likes to get it right the first time and can look ahead to avoid issues from happening.• Able to work under pressure.• Comfortable with working with multiple items at the same time whilst keeping quality in focus.• Well organized, efficient and effective.• An excellent team player.• Good moral compass and ability to work by the Company’s values.• Fluent in English and Arabic (written and oral).• Excellent Written and Verbal skills with people at all levels across the organisation in English.• Ability to handle stressful situation appropriately• Knowledge of customer service practices and principles• Ability to work at night shifts.POSTULER