Orange recrute 01 Practice Management Partner – Project Management

Orange recrute 01 Practice Management Partner – Project Management


Cairo, Egypte

Practice Management Partner – Project Management

Ref :578199 | 20 déc. 2023

Date limite de candidature : 19 mars 2024

CityStars, Cairo, Égypte – Egypte

Votre rôle

Customer Business Management Europe (CBME) is the voice of the customer within Orange, enabling sustainable customer partnerships and business growth.   Within this group is the Practice Management team which facilitates continuous improvement and performance visibility.    

The Practice Management Partner – Project Management is a senior role with the following responsibilities. 

Continuous improvement & digitalisation

Ensure we have PM CX survey feedback, and that is used to drive European CX improvement, working with relevant teams (eg GDO, Global PM Practice, etc)

Drive account based continuous improvement

Seek opportunities to digitalise, and enable the rollout/evangelisation of digital tools

Support the roll-out of corporate programs as appropriate

Learning organisation

Create and animate communities to share best practice & resolve issues, acting as a servant leader

Orchestrate teams to find the information they need when they need it, including the provision of best practice documentation and lessons learned 

Performance visibility

Deliver clear and relevant reporting, supporting the implementation of targets as required

Monitor & benchmarking KPIs to drive improvement

Agility and seamless end-to-end processes

Enable Agile teams and an agile mindset

Work within Europe, with other entities and with GPOs to deliver end-to-end customer processes

Voice of the European customer

Represent European needs to GPOs, Global Practices, corporate programs and other.

Provide expert mission support.  These may include:

Account audits & assessments, design and implementation of ad-hoc solutions

Specific contract events (crisis, renewals, …)

Special projects or engagement such as piloting of new methodologies and projects

Pre-sales support.

Coaching both of CMBE and non-CBME staff with the intention of strengthening OB contract execution capabilities

Develop best-practice approaches for pre-sales, including contributing to customer facing materials

Votre profil

Extensive Project Management experience in senior customer facing roles, for large contracts in complex environments which enable:  

A deep understanding of Project Management practices 

An understanding of the full customer journey.

Ability to as a problem-solve and change maker across teams and geographies to transform the way we work.

Customer focused with strong interpersonal & negotiation skills.

Active listener to understand the evolution needs of the customers and account teams in terms of contract execution

Strong ability to innovate to and find improved or optimized ways of working

Leadership and management skills

Ability to translate complexity problems into pragmatic steps in order to deliver value

Excellent Prioritization, co-ordination and communication skills

Good understanding of key methodologies or frameworks, such as Agile, Six Sigma, PMP/Prince 2, ITIL, DevOps, Quality Management

Deep knowledge of OBS products, organization, processes & tools as required

Strong understanding of the telecoms and IT industries

Strong financial background, ability to manage and optimize costs

Excellent knowledge of written and spoken English language

Sound knowledge of the MS Office suite

Data management skills

Experience working with customers and teams across different geographies

Le plus de l’offre



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