Plan International recruits 01 Case Management Officer
Yola, Adamawa State, Nigeria
Humanitaire (ONG, Associations, …), Projet/programme de développement
Case Management Officer
Location: Yola, Adamawa State, Nigeria
Company: Plan International
Plan International is an independent development and humanitarian non-profit organisation that advances children’s rights and equality for girls. We support children’s rights from birth until they reach adulthood, and enable children to prepare for – and respond to – crises and adversity. We believe in the power and potential of every child, but know this is often suppressed by poverty, violence, exclusion and discrimination.
Working together with children, young people, supporters and partners, we strive for a just world, tackling the root causes of the challenges girls and vulnerable children face. We have been building powerful partnerships for children for over 80 years and are now active in more than 70 countries, driving changes in practice and policy at local, national and global levels using our reach, experience and knowledge. Plan International is registered in Nigeria with the Corporate Affairs Commission.
Deadline for application submission: 23rd March, 2021.
Location: Yola, Adamawa State
Role PurposeThe purpose of this role is to participate and assist in the implementation of (S)GBV/CP/Education Project funded by GNO Private Donor – Beiersdorf project in line with International best practices and relevant guidelines. The post holder is expected to have strong background in GBV and Child protection programming and skills in case management.
Dimensions of the RoleCommunicates within Plan International Nigeria and with partners and related government institutions. The post holder will manage Plan International Mobile GBV Case Management activities interfacing with other programme team members. The post holder will also contribute towards the capacity building of Plan Internationals implementing partners and community volunteers including stakeholders at LGA and community level. S/He will ensure strong linkage between GBV and Reproductive Sexual Health Rights as well as time response to survivor in the areas of Clinical Management of Sexual Violence Survivors.
In collaboration with the Field Team, Project Coordinator and GBV Technical Advisor, the case management Officer will be responsible:
To ensure GBV survivors including child survivors and those at risk of GBV are identified and receive individual case management support by ensuring standard tools and procedures are in place and adhered to by case management team members.
To manage, provide training and technical support to, and build the capacity of the full case management team.To coordinate with other GBV service providers on case managementPerform any other duty that may be assigned from time to timeEnsures that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.Provide technical and management leadership to Case Managers in accordance with best practice and Plan policies, including its survivor and child-centred community-based approach.Ensure that solid case management, referral and information management systems are in place for appropriate identification, responses and follow-up for survivors of GBV.Ensure regular communication with Project Coordinator and GBV Technical Advisor to integrate appropriate GBV in emergencies priorities in program designEnsure regular individual supervision, case review meetings with Case Managers and case conferences are conducted to reflect on progress and to accommodate the lessons learned and improve case management system accordingly.Ensure the [GBV IMS Database] is set up, regularly updated, analyzed for trends in the caseload, and efficiently and confidentially managed in collaboration with the GBV IMS Officer [and relevant partner organizations (e.g. Ministry of Women Affairs and Social Development, UNFPA and UNICEF)].Provide support to reintegration activities especially for women, girls and boys formerly associated with armed groups in collaboration with humanitarian agenciesConduct regular capacity assessment and capacity building including coaching and mentoring of Case Managers to improve on the quality of Case Management.Collaborate with other project staff to ensure referrals to other services such as psychosocial support, Mental health and education/livelihoods interventionsEnsure the immediate needs of women and adolescent girls are identified during rapid assessment and are immediately responded toFacilitate the identification of vulnerable women and adolescent girls, profile and provide them with dignity kitsFacilitate life skills training sessions for adolescent boys and girlsDevelop and roll-out RSHR information and education with adolescent girlsTrain GBV service providers (Health Workers) on Clinical Management of Sexual Assault SurvivorsIdentify gaps in service provision to adolescents identified and documented, with a special attention to UASC and proactively referring and advocate for those gaps to relevant in coordination with the Project Coordinator.Together with the case workers, ensure vulnerability of the identified and registered children are responded to involvement of the community where appropriate ensuring the best interest of the child.Establish/maintain a regular system of project evaluation and progress monitoring, using both qualitative and quantitative indicators, data collection, feeding into program adjustments and regular reporting as well as advocacy and new program developmentCoordinate with the GBV sub sector (Coordination at the field level) in order to assure that adequate and survivor cantered solutions are taken in consideration in the strategic planning of activities
Staff Supervision & DevelopmentDirectly supervises GBV Case Managers
Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.Ensure timely completion and submission of regular program and staff reporting and annual performance reviews, as appropriateAssist with the recruitment of Case Managers.Ensure training, support and ongoing capacity building opportunities for Case ManagersProvide evaluations on Case Managers performance in accordance with Plan Policies and Guidelines.Ensure that all Plan policies are upheld, as well as Emergency Gender Based Violence Guidelines, Minimum Standards for Child Protection in Humanitarian Action, GBV Case Management Standard Operating Procedure and Core Humanitarian Standards
Grant Planning & ImplementationProduce weekly and monthly data and regular narrative reports for different stakeholders and information to feed into donor narrative reportSupports implementation and ensure adherence to monitoring and evaluation plans.
Monitoring & Reporting Initiate regular, participatory assessments/feedback surveys with client communities.
Provide inputs into and consolidate weekly, monthly and quarterly progress reports on the Case Management activities; Submit reports for all field activities, trainings and meetings.Maintain effective and efficient oversight, quality control and reporting systems and processes that ensure regular field monitoring and modifications as required.Contribute to high-quality Plan International and donor reports on activities, indicators and achievements, as well as best practices and lessons learned.Coordination & RepresentationActively develop and maintain effective working relationships with key stakeholders, including donors, government actors, UN agencies, international and local NGOs, and other relevant actors.Regularly attend LGA level GBV sub-working group meetings, Case Management meetings at appropriate levels to contribute to coordinator of case management responses across agencies.Program DevelopmentContribute to the development of the CP/GBV program strategic direction for responding to in need of women, girls, boys and men.Contribute to proposal development activities (narrative and budget) through providing information from the ground and participation in rapid assessments. DEALING WITH CHALLENGESAbility to manage competing priorities and expectations from internal and external stakeholders and remain calm and resilient in the face of pressure.
Manage multiple priorities and work with distant colleagues to form a virtual efficient administration team;Use Plan procedures to settle conflicts among colleagues and external stakeholders;Resolve problems that are not covered by established process.Analyse possible causes of problems and suggest solutions to get them resolved. HUMAN RESOURCE DEVELOPMENTSupports the orientation, on-going development/training and builds capacity of local partner staff when required. Key relationships
Plan Nigeria Humanitarian Response Unit
Various departments within Plan Nigeria (HR, Finance, Admin, Programmes etc)Coordination with GBV and CP subsector
Technical expertise, skills and knowledge
EssentialBachelors’ degree or equivalent with experience in INGO with at least 2 years of work experience in humanitarian response in the North East is preferred.
Skills & KnowledgeAt least 2 years’ experience in Child Protection programming, experience in Child Protection in Emergency (CPIE) programming will be an added experience
Demonstrated strong management, coordination, teamwork and planning skills with proven ability to function effectively with multiple counterparts in private, public and NGO sectors.Excellent written and verbal communication skills in English including understanding of local language as an added advantage.Knowledge and skills: General knowledge and understanding of Humanitarian Principles and core standards e.g. CPIE Minimum standards, Core Humanitarian Standards, SPHERE and other relevant international standard for humanitarian response.Ability to work in a complex environment with multiple tasks, short deadlines and intense pressure to perform.Proficiency in word processing and Microsoft OfficeAbility to travel frequently to deep field locations in Pulka- Gwoza LGA and Rann- Kala Balge LGA for at least 70% of your time (Two weeks in and one week out).
DesirableConsistently and proactively monitor/assess the safety and security of field teams; promptly reporting concerns or incidents to Plan International management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for Plan programs
Other duties as assigned by the supervisor to enable and develop Plan programs.
Behaviours:Creates strong sense of purpose and commitment within own part of operations and with stakeholders
Holds self and others to account to deliver on agreed goals and standards of behaviourDemonstrates a high degree of professionalism/integrityProvides good and adequate administrative and logistical support to enable programmes to meet meets it’s agreed financial and program outcomes.Actively seeks for support in addressing difficulties in execution of duties.Strategic thinking and effective contribution to own work and Organisational development.Sound judgement and decision-making in complex situationsStrong emotional intelligence including self-awareness.Leads by example to motivate high performance of othersVery strong commitment to continuous learning Physical Environment
Based in Yola Adamawa State with field visits to places or locations for implementation and supervision of project activities.
Level of contact with children
High contact- the job responsibilities of this position require the post holder to have very frequent contact with children. It is expected that children shall be protected at all times.
Plan International Nigeria is an equal opportunity employer and does not discriminate on the basis of race, religion, gender or disabilities. Plan International Nigeria is fully committed to child protection to prevent children from all forms of abuse. Women are strongly encouraged to apply.POSTULER