Orange recrute 01 Sr. Supervisor, IN Operations and Support
Sr. Supervisor, IN Operations and Support
Ref : CEGY104919 | 19 sept. 2021
Date limite de candidature : 30 nov. 2021
Orange Egypt – Smart Village – Egypte
Votre rôleManages data charging projects & bundled offers (new data experience, broadband, Wi-Fi, buckets, offers, promotions, repricing, handset bundles, etc…) end to end from Charging side, perform all activities related to project management, managing technical and business aspects of projects engagements including solution design, development, unit testing until deployment on live system nodes ensuring the achievement of the project with the agreed upon scope, budget and time plan.
Votre profilEducationB.Sc. in Telecommunication and Electronics Engineering Experience-5 years of experience in the IT / Telecom field of which at least 3 in the charging functionSoftware development Experience, Java , SQLBasic knowledge of GSM environment & protocolsHands-on experience on OCS nodesBasic experience in project management.
CompétencesGood communication skillsGood planning & organizational skillsVery good analytical skillsGood interpersonal skills & team workVery good English language is mandatoryVery good business sense.
Responsible for delivery of data charging projects end to end from charging side, including solution design, development (in-house or supplier), unit testing and deployment on live system nodes Responsible for delivery of bundled, recharge, acquisition offers end to end, including solution design with all relevant teams, development (in-house or supplier), unit testing and deployment on live system nodesResponsible for the management and delivery of assigned projects, handling efficiently multiple internal and external stakeholdersHandles the in-house development on all charging system nodesFunctions as Charging reference for the charging solutionCommunicate with the vendors to be up to date with their road mapAs charging interface, participates in major release upgrades for all charging system nodes, and ensure their impact on current services / offers / promotionsHandles the alignment with Operations team for deployment planning and handover all agreed upon deliverablesAct as second level of support for operations team and promptly react to customer complaints and fix any issue once identified in order maximize customer satisfactionTechnically validating any supplier offer and plan and optimizing them as much as possible before proceeding with any approvalsManage the supplier and follow up on the project plan from solution phase until deployment on live system, and ensuring deliverables are done on time with the agreed scope and qualityFollow up with operation & support functions on deployment and post launch tests for supplier related.