Orange recrute 01 Retail Agent
Ref : CEGY463 | 20 août 2020
Date limite de candidature : 20 sept. 2020
Votre rôleWelcome customers to the customer center and solve their inquiries.Handle customer complaints and provide solutions to their problems.Sell Orange products and services and ensure proper collection of required documents.Sell value added services to customers.Coordinate with other departments to solve customers’ complaints.Support Customer Center team to achieve their KPIs.Enhance customers experience through developing and smoothing the workflow inside the Customer Center.Propose tools to maintain company and customer center imageHandle customer center requests, stock and administrative work.
Votre profilEducationBachelor degree from a recognized university
Experience0-1 year of experience in direct shops or Customer Service.Skills and abilitiesVery good English both spoken and written.Very good computer skills.Good communications and selling skills.Ability to work in a team.Ability to work on shift basis.
Handle customer complaints & inquiries and sell Orange products and services.