Orange recrute 01 Network Security Engineer
orange
Cairo, Egypte
Informatiques, Télécommunications
Network Security Engineer
Ref : 565649 | 08 Jun 2022
Date limite de candidature : 06 Sep 2022
Egypt Cairo – Egypte
Votre rôle
As our Security Support Engineer, your responsibilities will include but will not be limited to the following:
– resolve service incidents by troubleshooting & solving faults reported through: PEM Alarms, JDB Tickets, CLARIFY Cases or COM signed e-mails
– perform service changes by assessing risk and implementing requests reported through: MSCT requests, CCS changes, ECM requests
– resolve service problems by performing RCA and designing action plans for unknown errors reported through: Problem Management Dashboard, PEM Alarms, JDB Tickets, CLARIFY Cases or COM signed e-mails
– perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing it
– perform TAC (Technical Assistance Center) function and manage communication with their vendors in case of Problems (Unknown errors), patches and maintenance
– maintain Security Solutions Configuration Management up to date by adding/modifying CI as implied by incident, change, & release processes
– manage both internal and external customer calls and provide them with regular updates as per support processes
– mentor new comers and security associate and provide them with guidance and technical advices
– perform SIPs actions managed by Senior Security Engineers and update the action plan of the SIP
– perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion
Votre profil
Must have:
– very good understanding of network security technologies (Checkpoint and PIX Firewalls, Bluecoat & Microsoft ISA Caches/Proxies)
– good understanding of Cisco IDSs and Switches
– knowledge of IT security technologies (TrendMicro, Symantec or McAfee Antivirus, WebWasher & XSTOP URL Filtering)
– excellent understanding of IT & networking fundamentals
– excellent phone business communication & facilitation skills
– good understanding of IT security solutions (Managed Firewalls, Managed Proxies, Managed Antivirus, Managed Switches & Managed IDSs/IDPs)
– good understanding of ITIL incident & change management processes
– B.Sc. of computer, communication or electronics MIS
– at least 6 years of professional experience
– at least 4 years of IT/Network security support technical experience
nice to have:
– knowledge of Apolon & Cisco Managed Switches
– certification in CCNA, CCSA, BCCPA, MCSA and/or UCSA
– soft skills / business courses (Time management, facilitation skills, interpersonal skills . . . etc)
Entité
Customer Services & Operations
Contrat
CDIPOSTULER