Egypte

Orange recrute 01 Network Security Engineer-Egypte

Orange recrute 01 Network Security Engineer

orange

Cairo, Egypte
Informatiques, Télécommunications

Network Security Engineer

Ref : 565649 | 08 Jun 2022

Date limite de candidature : 06 Sep 2022

Egypt Cairo – Egypte

Votre rôle

As  our Security Support Engineer, your responsibilities will include but will not be limited to the following:

– resolve service incidents by troubleshooting & solving faults reported through: PEM Alarms, JDB Tickets, CLARIFY Cases or COM signed e-mails

– perform service changes by assessing risk and implementing requests reported through: MSCT requests, CCS changes, ECM requests

– resolve service problems by performing RCA and designing action plans for unknown errors reported through: Problem Management Dashboard, PEM Alarms, JDB Tickets, CLARIFY Cases or COM signed e-mails

– perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing it

– perform TAC (Technical Assistance Center) function and manage communication with their vendors in case of Problems (Unknown errors), patches and maintenance

– maintain Security Solutions Configuration Management up to date by adding/modifying CI as implied by incident, change, & release processes

– manage both internal and external customer calls and provide them with regular updates as per support processes

– mentor new comers and security associate and provide them with guidance and technical advices

– perform SIPs actions managed by Senior Security Engineers and update the action plan of the SIP

– perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion

Votre profil

Must have:

– very good understanding of network security technologies (Checkpoint and PIX Firewalls, Bluecoat & Microsoft ISA Caches/Proxies)

– good understanding of Cisco IDSs and Switches

– knowledge of IT security technologies (TrendMicro, Symantec or McAfee Antivirus, WebWasher & XSTOP URL Filtering)

– excellent understanding of IT & networking fundamentals

– excellent phone business communication & facilitation skills

– good understanding of IT security solutions (Managed Firewalls, Managed Proxies, Managed Antivirus, Managed Switches & Managed IDSs/IDPs)

– good understanding of ITIL incident & change management processes

– B.Sc. of computer, communication or electronics MIS

– at least 6 years of professional experience

– at least 4 years of IT/Network security support technical experience

nice to have:

– knowledge of Apolon & Cisco Managed Switches

– certification in CCNA, CCSA, BCCPA, MCSA and/or UCSA

– soft skills / business courses (Time management, facilitation skills, interpersonal skills . . . etc)

Entité

Customer Services & Operations

Contrat

CDIPOSTULER

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