Orange recrute 01 Local Delivery Manager
South Africa,Afrique du Sud
Local Delivery Manager
Ref : 557103 | 06 févr. 2020
Date limite de candidature : 09 févr. 2020
18 Eglin Road, Johannesburg, Afrique du Sud – South Africa
Change Management activities
Responsible of validating the order with the local customer in the local language by performing local site validation within the Provisioning system (SESAM) which includes contact with the local customer.
Responsible of the interactions and communication with the local customer
Release Management activities
Responsible for local access resource booking and allocation.
Responsible for the circuit ordering and for the circuit delivery management (follow up with carrier, notify ODM & Local Customer when delays are encountered or forecasted etc.)
Responsible for equipment ordering through the standard supply chain process. He requests staging and shipment in order to meet the target installation date.
Responsible of the installation or migration scheduling and must therefore ensure the readiness of all the required components for a successful installation/migration : circuit, equipment, final configuration, human resources ; LDM request Field Engineer dispatch and notifies all stakeholders of upcoming installation/migration, LDM must also book the relevant CRM resources
Responsible for regularly updating SESAM on the delivery status and if any potential delays affecting the expected target date, the LDM alerts the ODM/STM (and recommends a new target date based on changing facts).
Responsible for regularly updating the local customer on the status of the connection
Should apply backward scheduling to ensure timely coordination with customer provider and Orange Business Services resources.
Accountable on end to end order once order provisioning starts
Responsible for SESAM tools updates for his respective tasks and ensure others updates their tasks as well.
Fully accountable from order provision till order closure (Ready for Billing. Ready for service)
Accountable to raise partial billing once applicable
Accountable for order handover to operations
Ensure proper update as customer reports are based on those updates
Accountable on cessation after migration , to make sure cessation order raised and worked on
Demonstrate strong industry sector knowledge and understanding of business challenges
Have a strong knowledge of local carriers
Have a good knowledge of local regulatory constraints
Understand network architecture and components
Speak local language(s) as well as fluent English
Have very strong coordination and time management skills
Le plus de l’offre
University Degree, preferable (Computer Networking, Business Management, Mass Communications or Political Sciences) or equivalent work experience
Other (Desirable): A degree or diploma and Project Management Institute (PMI) certification or equivalent
2-5 years’ experience in IT / telecommunications
1-2 years’ experience in ISP / Telecommunication project management environment
2 years of customer facing position
Customer Service and Telecommunications experience, highly desirable
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.