Orange recrute 01 IT Service Desk Engineer

orange

Cairo, Egypte

Informatiques, Télécommunications

IT Service Desk Engineer
Ref : 564257 | 10 août 2021
Date limite de candidature : 08 nov. 2021
CityStars, Cairo, Égypte – EgypteLeaflet
Votre rôle• Telephone support and/or shift hours mandatory• Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.• Respond to all escalations on a timely manner in line with the Incident Handling Policy.• Provide updates to the customers per the Incident Handling guidelines. Updates include managing updates notifications, Email and Telephone communication.• Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents• Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.• Perform technical escalations in line with Incident Handling policy• Ensure incidents are routed to the proper next level/organization as part of the incident management process• Liaise with other relevant departments e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly• Maintain a good degree of technical knowledge of all Orange Business Services IT services and applications.• Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.• To resolve by himself/herself most of the incidents relevant to the scope of expertise.• Undertake any other reasonable task as assigned
Votre profilCustomer Service orientated, customer focused with good customer service skills.Ability to multitaskGood PC troubleshooting backgroundGood troubleshooting logic to isolate the fault.At least one formal technical qualification related to Office IT, infrastructure, OS, Data BaseFluent in spoken and written English and French is a plusTeam work, Simplicity, Agility, Flexibility, Adaptability, result driven and AutonomousGood communication skills and multi culture understandingPrioritization and time management
Le plus de l’offreJob Contacts:Within Orange Business Services:Other Support groups.Orange Business Services employees who are raising issues related to any corporate application or service they are using.Hosting and infrastructure entities
Event Management
Outside Orange Business Services:Business Partners which having a defined support process.Contractors, externals and temporary employees who have a defined support processFrance Telecom support team.FT International (FT Subsidiaries)
EntitéCustomer Marketing& Innovation
ContratCDI
Postuler : https://orange.jobs/jobs/offer.do?joid=103731&lang=FR
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