Orange recrute 01 Flexible Engine – Service Owner
orange
Cairo, Egypte
Informatiques, Télécommunications
Flexible Engine – Service Owner
Ref : 564363 | 13 sept. 2021
Date limite de candidature : 12 déc. 2021
CityStars, Cairo, Égypte – EgypteLeaflet
Votre rôleThe main Service Owner missions are :
Run Phase : Maintain a high level of quality for all Cloud platforms and offers. This is measured by :
Quality of ServiceCapacity managementLifecycle managementRelease and patch managementCost efficiencyBuild Phase : usually, the Service Owner does not intervene during build phase, but considering the recent experience, it is a very high value for Orange Cloud for Business when he is early involved.
Main activities :
Have overall accountability of the Quality of Service of the managed offers.Responsible of the regular Quality of Service (QoS) reporting of the offer (KPI definition, SLA achievements).Management of the Operational teams through Operating Level AgreementsManagement of the Implementation teams in build phase (Act as Project Manager for new extensions on the platform)Lead the Infrastructure crisis on the offers to reduce customer impacts (to be available on 24×7).Pilot the Operational teams in order to reached the agreed SLATake in charge the improvement plans of the offer QoS and manage their implementationBe in close relationship with the problem manager to speed up problem resolution and corrections implementationGuaranty offer QoS in coordination with engineering, marketing and pre-sales for new customersManage the Release & Patch Management process with the production team to make sure the platform is up-to-date.Make sure the appropriate CAB are activated and obtain Orange Cloud For Business CAB approval.No change can be done on the production without Service Owner approvalAccountable for the capacity management at a cost effective level.Close collaboration with marketing, sales and engineering is required to provision only the required capacity when necessary for customer implementation (no customer production disruption)Assist the Customer Support teams to help to execute customer contracts.Make sure all the required communication is done to the different actors
Votre profilReal leadership to lead transversal projects, action plans and processesComfortable with complex organizationsResults oriented and strong sensitivity to respect SLAContract ManagementAbility to work under pressureGood interpersonal, team-build and leadership skills.Exemplary time management, organizational and communication skillsProactive, self-motivated and determined attitudeTechnical skills and production experience will be very appreciatedExperienced in Cloud or IT Technologies (VMWare virtualization would be an advantage)
Le plus de l’offreFrench is a mustAt least 7 years of experience
EntitéOrange Cloud for Business
ContratCDIPOSTULER