Orange recrute 01 Customer Tech Support Expert
orange
Cairo, Egypte
Customer Tech Support Expert
Ref : 568485 | 19 Jul 2022
Date limite de candidature : 17 Oct 2022
Egypt – Egypte
Autres lieux de travail : Egypt-Cairo
Votre rôle
Troubleshooting and resolving high complexity customer faults.
Provide next level technical support for SDWAN as a service.
Timely and High-Quality handling of all support Requests.
Provide a professional first technical point of contact for the customer for the crisis situations.
Acts as technical escalation level within the team.
Ability to build solid professional relationships with customer and internal peers in addition to the interlocking teams.
Liaise and refer issues to correct/relevant entities internally and externally.
Contacting vendors and following up until failure resolution.
Act as the knowledge keeper within the team (technical and process wise).
Delivering relevant training sessions to the team members.
Owns the desk related topics and be the account representative.
Provide updates as needed to the customer in order to meet SLAs.
Perform technical/managerial escalations in line with the account/company procedure.
Undertake any other reasonable task as assigned.
Work On-call basis.
Votre profil
Engineering degree (B.Sc.) with 2-4 years relevant technical experience.
Proficient in English
An experience on Cisco router configuration and trouble-shooting Excellent network troubleshooting skills.
Valid cisco (CCNA & CCNP) certificates is mandatory.
Hands-on over SDWAN technologies
Fortinet NSE4 Knowledge.
Scope of technical expertise must include some the following:
Services: Manged LAN VPN and IPNet (Private Internet), QOS, Business VPN (IPVPN)
Router types: Cisco all chassis,
Protocols: MPLS, IP, IPSec, Multicast etc.
Routing Protocols: OSPF, EIGRP, BGP4
WAN protocols: Frame Relay (FR), ATM
Remote Access: PPP Dial (ISDN/PSTN)
Security Devices: ( Fortigate, Safenet, Pulse secure )
Very good analytical skills.
Excellent customer skills as well as interpersonal and communication skills
Good time management, and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Ability to coach and mentor peers and subordinates
Ability to act as the customer representative with suppliers and vendors.
Proactive, self-motivated and determined attitude.
Leadership and Matrix Management, Excellent training & coaching skills
Excellent problem solving skills are necessary.
Flexibility in terms of working hours.
Entité
Customer Services & Operations
Contrat
CDIPOSTULER