Orange recruits 01 Local IT Service Support Engineer

orange

Cairo, Egypte

Informatiques, Télécommunications

Local IT Service Support Engineer
Ref : 565458 | 25 oct. 2021
Date limite de candidature : 23 janv. 2022
CityStars, Cairo, Égypte – Egypte
Votre rôleLIS services time coverage is aligned with the services business criticality and leverages on a 24×7 structure and on-call capability.
Within the LIS team, the scope of this job is to ensure the following tasks on a 24×7 basis (shift work hours) for onsite and regional perimeters :• 2nd level incident management• hardware and software troubleshooting for local IT infrastructure• ensure service continuity• field engineer dispatch• end users communication• escalation and matrix management• identifying and reporting problems• IT systems administration and data integrity• issue periodical reports and identify trends for improvement• installing new hardware and software and develop documentation• cabling and network devices installation• basic network management• IT asset management• Supplier management• Capacity management• Team coaching and training• Maintain knowledgebase and documentation• Local IT project management• Conduct users outreach and awareness sessions• Support OS, Lunix, iOS and Android devices in BYOD service
Votre profil• Excellent knowledge in information system/computer science (PC hardware and software, WEB, very good skills in Microsoft products & operating systems and software languages)• Very good knowledge in networking (IP, ATM, FR, Cisco routers, Nortel switches)• project management skills• High communication skills• Good negotiation skills• Matrix management• Excellent written and verbal communication skills, fluent English, French appreciated
Le plus de l’offreThe IT&S/ITSM is responsible for delivering IT Service Management and support for Orange business services business applications and local IT Services for internal users.
The local IT Services team (LIS) is part of the ITSM function, providing local IT services including local IT infrastructure, local & remote IT support, local IT projects, and FOIS local IT service management for Orange Business Services to allow users to access IT services as endorsed and in line with business criticality.LIS delivers support services to orange business services internal users upon helpdesk requests (IT HELPDESK ).
In order to achieve the service availability objectives, LIS perform the following services:• PC, servers & local LAN support for hardware and software• manage PC & servers procurement and delivery• local IT asset and capacity management• new software installation and upgrade• locally hosted application support• file & print services• local IT supplies• crisis handling• dispatch field engineers• FOIS service management• local IT project management
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