Orange recruits 01 Lead, Digital Services Operations Support

Lead, Digital Services Operations Support

Ref : CEGY106533 | 31 oct. 2021

Date limite de candidature : 31 déc. 2021

Orange Egypt – Smart Village – Egypte

Votre rôle

Responsible for managing and maintaining digital online services and architecture on top of the  web portals created to serve OEG subscribers. This covers Orange.eg as the main web channel for self-service and My Orange mobile application serving both mobile and fixed (DSL) customers.

Votre profil

Education

B.SC. in communication engineering, computer engineering, computer science or electronics

Experience

1+ years experience in telecom field specifically in data broadband products and services

knowledge of telecom/Digital environment & protocols

Knowledge of project management methods

Good general IT background

Compétences

Very good communication & negotiation skills

Knowledge of personal effectiveness techniques

Very good interpersonal skills & team work

Good leadership skills

Comfortable with pressure and changing business requirements.

Excellent English language is mandatory

Entité

Finance

Apply work orders on Digital Services  Platform, as received from development/Solutions teams.

Support on Solution design and Requirements Business Analyses

Contribute to all development activities on both BE and FE

Perform the daily check on the Digital Services systems.

Provide support for site interventions to apply new upgrades or extensions where intervention should be done on site and on low traffic.

Accept and validate new features implementation, software upgrades and new products and services.

React immediately to any problems through physical site intervention for system restart or hardware check, on call on regular duties.

Perform planned actions during low traffic as night actions.

Handle open cases with suppliers and handle the customer complaints.

Handle changing server passwords on a monthly basis.

Handle revenue and traffic reporting for all Broadband & Digital Services systems.

Write incident reports after each problem detected.

Document all Digital Services systems procedures, work orders and processes

Study and plan new systems releases , upgrades and features with impact on customer experience and network performance

Provide expert advice on digital solutions to management and technical teams.

Manage with different suppliers the Hardware Capacity Planning, High Availability, Hardware Redundancy design, System and Network Security Aspects, Product Development, Testing and Benchmarking

Manage the production of analytical reports on Digital traffic and trends.

Contrat

CDI