Orange recruits 01 Incident Management Specialist

Orange recruits 01 Incident Management Specialist

orange

Cairo, Egypte

Informatiques, Télécommunications

Incident Management Specialist
Ref : 563301 | 25 août 2021
Date limite de candidature : 23 nov. 2021
CityStars, Cairo, Égypte – EgypteLeaflet
Votre rôleØ Provide technical point of contact for customers’ incidents.Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.Ø Document all troubleshooting and incident management actions via the electronicØ Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident management system in a timely manner.Ø Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.Ø Perform and own technical management escalations in line with company procedure and case excellence policy. closure by customer or Service desk represents
Votre profilØ Provide technical point of contact for customers’ incidents.Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.Ø Document all troubleshooting and incident management actions via the electronicØ Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident management system in a timely manner.Ø Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.Ø Perform and own technical management escalations in line with company procedure and case excellence policy. closure by customer or Service desk represents
Le plus de l’offre
EntitéCustomer Services & Operations
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