Orange recruits 01 Call Center Representative – Assiut
orange
Egypte
Informatiques, Télécommunications
Call Center Representative – Assiut
Ref : CEGY363 | 16 sept. 2021
Date limite de candidature : 31 oct. 2021
Assuit Elgdeeda – Silicon Waha – Egypte
Votre rôleAnswer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction.Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company’s products and services.Work on achieving its own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.Use available learning methods and tools to develop your own skills.Use the available tools and systems to document customer requests and to provide the correct information and services.Update your own awareness of all the services and products provided by the company.Escalate problems, report suspected fraud, and provides relevant feedback to the Management in order to be updated with customer problems.
Votre profilExperience Needed:0 To 2 Years Career Level: Entry Level (Junior Level / Fresh Grad)
Education Level:Bachelor’s Degree
CompétencesVery good English both spoken and written.Very good computer skills.Strong Customer Orientation.Strong communication, listening and interpersonal skills.Flexibility and ability to work in a team.Self-confident with professional behavior and attitude.High sense of time management.
Le plus de l’offreWork Conditions:
Rotational Shift basis 8 hours including 1-hour break, work on night shifts and overnight are included.Transportation buses available after hiringDays Off: 2 consecutive days, excluding the weekends at least till seniority basis at the beginning their days off will be within the weekdays.Age should be below 30 years old
EntitéCustomer Care
ContratCDIPOSTULER