Kenya

ONU Carrière recruits 01 Bénéfits assistant

ONU Carrière recruits 01 Bénéfits assistant

ONU Carrière

Nairobi, Kenya

vacance de poste
Intitulé publication : BENEFITS ASSISTANT, G5Intitulé code d’emploi : BENEFITS ASSISTANTDépartement / Bureau : Caisse commune du personnel des Nations Unies-Administration des pensionsLieu d’affectation : NAIROBIPériode de candidature : – 02 février 2022No de l’appel á candidature : 22-Administration-UNJSPF PA-171035-R-Nairobi (O)Staffing Exercise N/AValeurs fondamentales de l’ONU : intégrité, professionnalisme, respect de la diversité
Cadre organisationnelThis position is located in the Client Services and Outreach Section (CSOS), in the Operations Section (OS) of the Pension Administration (PA) of the United Nations Joint Staff Pension Fund (UNJSPF) office in Nairobi. The incumbent will report to the Benefits Officer in the Duty Station, under the overall supervision of the Chief of the Client Services and Outreach Section.
The goal of CSOS is to provide all participants, retirees and other beneficiaries of the Fund with responses to their inquiries in an accurate, timely and professional manner, with an aim of enabling such individuals to make informed financial decisions concerning their entitlements from the Fund, as well as to maintain an accurate records management of correspondence and other documents.
ResponsabilitésWithin delegated authority, the Benefits Assistant will be responsible for the following duties:• Provides information to individual participants and retirees/beneficiaries as well as administrative staff of member organizations of the Pension Fund with respect to participation, entitlements, and benefits, including validation, restoration, and all benefit options available.• Screens and sorts all incoming communications and ensures these are addressed as appropriate in a timely manner.• Responds to clients’ standard pension enquiries in person, on the phone or in writing, drafts routine correspondence, and prepares various pension certificates and statements at the request of clients.Undertakes necessary research to provide accurate information to standard pension queries, ensuring that responses to queries conform to the provisions of the Regulations and Rules of the Pension Fund and the Pension Adjustment System, and contacts appropriate member organizations to resolve issues.• Provides annual pension statement to participants upon request and answers questions related to statement contents.• Determines eligibility to validate, restore, transfer pension rights and communicates with (former) participants and employing organizations in this regard. If eligibility confirmed, processes by taking related administrative actions and procedures.• Advises Pension Fund members on the administrative actions or procedures required in relation to changes in the status of individuals, e.g., personal data, family history, change in employment situations, etc.; initiates required administrative actions in the Fund’s PA.• Reviews and advises clients on status of individual pension files from enrolment to separation ensuring that all relevant documentation for standard separation case processing has been received.• Carries out quality control check and follow up for cases relating to the activation, continuation, suspension and/or termination of benefits in relation to the annual Certificate of Entitlement exercise.• Calculates and provides estimates of future benefit options as well as estimates under the Pension Adjustment System.• Reviews documentation required for implementation of local track or for changes in country of residence to determine eligibility and effective date. Processes confirmed cases and submits for auditing.• Reviews and handles queries and cases related to the Certificate of Entitlement exercise and advises clients in this context.• Reviews and determines eligibility to grants from the Pension Fund’s Emergency Fund.• Participates in the standardization of procedures and texts for communications originated by the Section.• Participates in training activities related to the Section’s work, including the preparation of drafts and training material; compiles relevant information for training purposes for internal and external use.• Performs other related duties, as assigned.
Compétences• ProfessionalismKnowledge of various employee benefit schemes related to health, life insurance and pension. Knowledge of accounting processes and procedures applicable to the administration of employee benefit schemes. Ability to maintain accurate records, interpret and analyze a wide variety of data. Ability to identify and resolve data discrepancies and other problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
• CommunicationSpeaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• Client OrientationConsiders all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.
FormationHigh school diploma or equivalent.
Expérience professionnelleA minimum of five (5) years of experience in employee benefits administration or related area is required.
At least two (2) years of experience working within a pension fund or post-employment benefit scheme is desirable.
Client Services experience is desirable.
Connaissances linguistiquesEnglish and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French is desirable. Knowledge of another UN official language is also desirable.
Méthode d’évaluationEvaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
Notice spécialeThe UNJSPF is an inter-agency body established by the United Nations General Assembly in 1949. The Pension Fund pays benefits in 17 currencies to more than 80,000 beneficiaries who reside in 190 countries, and services more than 134,000 participants who work in the 25 Member Organizations of the Pension Fund.
The applicable human resources procedures are governed by a Memorandum of Understanding (MoU) between the Fund and the UN Secretariat. Any candidate from a member organization of the UNJSPF applying for the post is considered as an internal candidate provided he/she has been appointed through the appointment and promotion procedures applicable in his/her respective organization.
This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.
Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.
At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.
Charte des Nations UniesAux termes du paragraphe 3 de l’Article 101 de la Charte des Nations Unies, la considération dominante dans le recrutement du personnel doit être la nécessité d’assurer à l’Organisation les services de personnes possédant les plus hautes qualités de travail, de compétence et d’intégrité. Ne seront pas retenues les candidatures des personnes qui ont commis des violations du droit international des droits de l’homme, des violations du droit international humanitaire, des actes d’exploitation, d’atteintes ou de harcèlement sexuels, ou au sujet desquelles il existe des raisons plausibles de croire qu’elles ont été impliquées dans la commission de tels actes. L’expression « exploitation sexuelle » désigne le fait d’abuser ou de tenter d’abuser d’un état de vulnérabilité, d’un rapport de force inégal ou de rapports de confiance à des fins sexuelles, y compris mais non exclusivement en vue d’en tirer un avantage pécuniaire, social ou politique. On entend par « atteinte sexuelle » toute atteinte physique de nature sexuelle commise par la force, sous la contrainte ou à la faveur d’un rapport inégal, ou la menace d’une telle atteinte. Le harcèlement sexuel s’entend de tout comportement déplacé à connotation sexuelle raisonnablement propre ou de nature à choquer ou humilier, lorsqu’il entrave la bonne marche du service, est présenté comme une condition d’emploi ou crée au lieu de travail un climat d’intimidation, d’hostilité ou de vexation, et lorsque ce comportement est assez grave pour justifier le licenciement de son auteur. La candidature de personnes qui ont commis des infractions autres que des infractions mineures au code de la route ne sera pas retenue.
Sera dûment prise en considération l’importance d’un recrutement effectué sur une base géographique aussi large que possible. Aucune restriction ne sera imposée par l’Organisation à l’accès des hommes et des femmes, dans des conditions égales, à toutes les fonctions, dans ses organes principaux et subsidiaires. Le Secrétariat de l’Organisation des Nations Unies est un espace non-fumeurs.
La considération dominante dans l’engagement, la mutation ou la promotion du personnel est la nécessité de s’assurer les services de personnes possédant les plus hautes qualités de travail, de compétence et d’intégrité. En acceptant une offre d’engagement, les membres du personnel sont soumis(es) à l’autorité du Secrétaire général, qui peut leur assigner l’une quelconque des tâches ou l’un quelconque des postes de l’Organisation des Nations Unies, conformément à l’alinéa c) de l’article 1.2 du Statut du personnel. Dans ce contexte, tous les membres du personnel recrutés sur le plan international sont tenus de changer de fonctions périodiquement à l’intérieur d’un même lieu d’affectation ou dans un autre lieu d’affectation, dans les conditions fixées par le Secrétaire général.
Les candidats sont invités à respecter scrupuleusement toutes les instructions disponibles sur la plateforme de recrutement en ligne Inspira. Pour des informations plus détaillées, ils ou elles peuvent consulter le manuel d’instructions pour le candidat, en cliquant sur le lien hypertexte « Manuels » sur le côté supérieur droit de la page d’accueil de leur compte Inspira.
Les candidatures feront l’objet d’une évaluation et d’un examen préalables sur la base des informations soumises conformément aux critères d’évaluation de l’avis de vacance de poste et aux dispositions législatives internes applicables de l’Organisation des Nations Unies, notamment la Charte des Nations Unies, les résolutions de l’Assemblée générale, le Statut et le Règlement du personnel, les textes administratives et les directives. Les candidats doivent fournir des informations exhaustives et précises conformément aux instructions fournies sur la plateforme Inspira. Une fois la candidature envoyée, aucune modification, suppression ou révision, ni aucun ajout ou changement ne pourra être fait. Il sera procédé à une vérification des références des candidats faisant l’objet d’une attention particulière pour s’assurer de l’exactitude des renseignements qu’ils ont fournis dans leur candidature.
Les avis de vacance de postes publiés sur le Portail des carrières sont retirés à 11:59 p.m. (heure de New York), le jour de la date limite de dépôt des candidatures.
Aucun frais de dossierL’ONU NE PERÇOIT DE FRAIS À AUCUN STADE DU RECRUTEMENT (DÉPÔT OU TRAITEMENT DE LA CANDIDATURE, ENTRETIEN, FORMATION, ETC.), ET ELLE NE DEMANDE AUCUNE INFORMATION BANCAIRE.
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