Medic Mobile hiring a Service Designer in Senegal.
Medic Mobile designs, delivers and supports world-class software for health workers who provide care in the hardest-to-reach communities. Our software is free, open-source, and deployed at scale in the last mile of healthcare. Evidence-based workflows come together in the software to support health workers and families, helping to ensure safe deliveries, track outbreaks, treat illnesses at the doorstep, communicate about emergencies, and more. We envision a more just world in which health workers are supported as they provide care for their neighbors, universal health coverage is a reality, and health is secured as a human right.
The Community Health Toolkit now supports more health workers than ever before, with a total of 26,208 health workers using the tools by end of Q2 of 2019. Medic Mobile and its partners equipped 1,139 new health workers in Q2 of 2019 alone and delivered updated tools to 524 existing health workers. In this current phase of growth, we are scaling through large partnerships with Ministries of Health and Model Building Partners, while also leveraging the Open-Source Community Health Toolkit to spur renewed engagement with implementers and technical partners within the community health space. We aim to support health workers serving 100 million people between 2017 and 2021.
Our global team supports more than 60 partners across 23 countries, with offices in San Francisco, Nairobi, and Kathmandu. Medic Mobile brings a wide range of experience and creative solutions to complex problems, building and delivering technology that works for people who have been marginalized. We are searching for a Service Designer to contribute to our team, mission, and impact.
This is a unique opportunity to make a real impact in underserved populations. The role of a designer is understanding the needs of our users and partners, identifying their gaps, strengths, and opportunities. As systems-thinkers, designers craft an improved overall vision for the community health system and Medic’s role within it. As empathizers, they help select the best tool for the user, determine the information that is most important to them, and create workflows that can be adopted into daily practice and make a meaningful impact.
The Service Designer coordinates closely with members of our global product and operations team. This role will report to Africa Design Manager. The Service Designer will be based in Dakar, Senegal.
-Plan and conduct design site visits and lead user design sessions
-Document the existing system and synthesize user needs in design reports, including system sketches, user personas, and user stories
-Lead the design of the new system, including workflows, dashboards, and new feature requests; iterating with users, partner, PM, tech and design team
-Translate design findings into technical specifications
-Propose product feature requests needed to support a new workflow and work with the global design team to brainstorm, define, and prioritize these requests
-Actively participate in design team discussions of new product features and UI/UX changes to the app. Source feedback from other teammates as requested, including facilitating team design sessions.
-Work with the design team to test mockups and prototypes with partners and users.
-With Impact team, develop impact metrics and indicators for new priority workflows and ensure current workflows are kept up-to-date as protocols or indicators change
-Influence best practices for CHW training; working with Visual Designer to develop effective training materials that can be used across the team
-With impact and design teams, analyze trends in user engagement and impact that help us determine how our workflows are faring
-Review RFPs, participating in partnership development meetings as requested by the partnerships development team to help gauge and determine concept feasibility, assess proposed use case, tools and propose partnership offering category
-Represent Medic in working groups, events, conferences, and health forums
-Contribute to conference abstract writing and research material
-Lead internal and external design training sessions as needed
-Support onboarding of new design teammates
-Provide design coaching/ mentorship for project deployment team members
-Assist on other duties as assigned by supervisor
-Our designers have backgrounds in public health, sociology, anthropology, technology, and other diverse fields, including design! We are most interested in how you relate to people to solve problems.
-Minimum Bachelor’s degree, preferred Master’s degree.
-5 – 7 years of relevant professional work experience
-on a product team conducting user experience research and testing
-OR in a public health programs role, particularly in reaching vulnerable communities
-Advanced report and technical writing skills
-Have an understanding of health service provision/ public health systems/ community health
-Excellent written and oral communication and presentation skills in French and English
-Willingness to learn and flexibility to work across a multidisciplinary and remote team
-Demonstrated ability to work remotely, under pressure and with limited supervision
-Comfortable using different types of technology
-Ability to work within a self-directed culture and navigate ambiguity
-Valid passport to travel internationally
Deadline for applications: 15 November 2019.