Maersk Line recruits 01 LCL Customer Experience Agent
Maersk Line
Cairo, Egypt
Transports et logistique
LCL Customer Experience Agent
Full time
EG – Cairo
Opportunity
Owns and manages the customer experience of LCL product
Customers. Has responsibility for the end to end customer experience in compliance with all company procedures.
Typically handles a large number of customers or larger, more complex customers. Manages accounts with large business Impact: The level of impact is defined by volume and/or revenue contribution to the cluster scorecard. The customer often has a certain complexity. Typically involves customers with specific needs outside the normal such as legal requirements, documentation requirements, customs restrictions or filling requirements, lack of e-channel use, specific booking requirements, and/or special cargo/dangerous cargo etc. The person furthermore exerts a behavior where he/she can work independently with limited guidance and is capable of supervising others where relevant.
Key responsibilities:
Manages the end-to-end shipment process in compliance with all company procedures.
Looks after LCL product customers.
Owns all customer issues and facilitates their timely and effective
resolution by engaging relevant internal stakeholders.
Has at least three to five years of experience to fulfill the role.
Who we are looking for:
Strong interpersonal and communication skills.
• 3 years’ experience in logistics and services is a must.
• Passion for LCL Customer Service.
• Pro-active person with a service-oriented mindset.
• Dedicated, decisive and result orientated with a can-do attitude.
• Likes to get it right the first time and can look ahead to avoid issues from happening.
• Able to work under pressure while keeping quality in focus.
• Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
• Comfortable with working with multiple items at the same time whilst keeping quality in focus.
• Well organized, efficient, and effective.
• An excellent team player, while also able to work independently
• Good moral compass and ability to work within the Company’s values
• Fluent in English and Arabic
Additional info
Ref. R26082
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.POSTULER