Collector

Togo

Lome

Local

Finance/Accounting

Last application date: 31/10/2019

The CWA Cluster Collections team is looking for a passionate finance professional for the role of Collector to join our team in Togo. The Collector will work closely with our colleagues in GSC in line with the MLOS minimum standard meeting requirements – being on top of collection manage the total outstanding, DSO and on account. Handle invoicing, statement queries and collection from the customers in Togo. He/she will ensure to follow up for all the payments to be applied on time and correctly. Follow to ensure Freight and detention tariff in AFLS/CXED are updated correctly and free time extensions are done timely. Make weekly reconciliation on the different accounts and the corresponding system balance and clearing aged outstanding items. Monitoring AFR task closure and bill relies for export shipments. preparing reports for management on the overall image of the outstanding every week and handling any query.

We offer

– Gaining insight into finance and accounting processes,

– Experience a career in a multi-national company,

– Chance to learn different aspects within the cluster,

– Great opportunity to improve analytical, communication and customer management skills.

Key responsibilities

Outstanding Follow-up

• Dispatch reconciled statement together with the invoices received from the GSC to the customer.

• Maintain communication with GSC collection team by sending queries and updates required on a weekly basis for the customers who has paid and when to expect payment as per the reconciled list from GSC collection team

• On time to time in coordination with GSC collection team send reconciled statement to customers upon request from customer or other stake holders

• Handle disputes from customers in coordination with all GSC team and ensure the issue is resolved.

• Attend the weekly Outstanding meeting to provide a detailed report for all overdue amounts above 30 days and the reason as to why they are still outstanding

• Follow up with payment application team to ensure all payments received from the customer are correctly and timely applied.

• In coordination with GSC OTC team to perform waiver and write off after getting proper approvals.

• Visit the customer premises and follow up for payment for the overdue invoices.

• Ensure all request for AFR tasks closure received from CS team are done timely.

Credit Review & Analysis

• Ensure Credit Review process is executed as and when required as per global blue print and processes.

• Review Credit Renewal requests and ensure process is followed in line with global Act as the communication interface between FCRM and sales team and ensure that credit process/approvals is aligned with Global Authority Matrix.

• Monitor, and evaluate customer who exceed their credit terms in a timely manner and ensure appropriate follow up is taken by sales/collections teams.

• Monitor daily emails and ensure these are either responded to or forwarded to the

correct department/escalation point in a timely and accurate manner.

• Monitor Credit Levels and support the FCRM with the management, reporting and review of credit levels for all customers and ensure compliance with credit terms and conditions.

• Liaise with in-country coordinator, sales persons where necessary for additional

information/support on required information.

• Adhere to relevant legislation (Country/cluster specific)

• Request updates from Banking institutions for letters of credit for markets where Credit Bureaus are not available.

• Ensure all credit reviews are completed prior to credit expiration and ensure zero risk

for audit findings as a result of expired credit terms being continued

Periodical tasks

• Follow the new rates applicable in case of any rate changes

• Make sure the free time and the rates are reviewed periodically and that challenges are highlighted to the team lead for remedial actions

Secondary Areas of Responsibility

• Identify areas of improvement for the collections process and pro-actively engage with your direct manager and stakeholders to explore same.

Reasoning and Communication Skills

• Support the standardization of global collections process and ensure clear

communication of relevant processes with cluster stakeholders.

• Engage, where necessary with clusters to deliver reports and decisions regarding credit review, credit evaluation and credit renewal processes.

• Can make sound decisions supported by facts and data available through banks, financial reports, and historical behaviours with the group and credit bureau information.

• Ensure all credit processes are completed accurately with high attention to

Detail and where necessary, relevant level of additional investigation.

We are looking for

• A financial educational background as degree in Finance, Accounting or a Chartered Accountant qualification.

• Prior proven experience (at least 3 years) in a similar function or in a consulting firm

• Can influence without authority

• Preferably experienced in working closely with offshore teams in service centres.

• Fluent in French and English