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Indigenous Services Canada seeking Proposals for Digital Navigation Matching Tool for Federal Programs and Services

Indigenous Services Canada seeking Proposals for Digital Navigation Matching Tool for Federal Programs and Services


Deadline: 20-Oct-20

The Indigenous Services Canada (ISC) is seeking proposals for the Digital Navigation Matching Tool for Federal Programs and Services.

ISC is seeking a web-based navigation tool that enables users to navigate Indigenous federal programs, initiatives, and strategies, and that can match incoming requests from Indigenous businesses, organizations, and government officials to a federal program/service.

Outcomes

Essential (mandatory) outcomes

Proposed solutions must:

Be scalable, and provide users with immediate interactive access (within seconds) to relevant, information adapted to their specific question(s) and need(s);
be able to be integrated with current Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC)/Indigenous Services Canada (ISC) systems, and should have interoperability with existing Government of Canada online databases and applications;
have the capacity for adaptation over time-based on supervised or unsupervised machine learning in order to refine the user experience and better meet the information needs of Canadians;
be able to provide the same interface to both internal and external users;
be able to provide PDF fillable application forms to individuals wishing to apply to a certain program;
automatically (perhaps with an algorithm or machine learning) update itself in real-time if there is a change, addition, or deletion on a federal program website so that this tool can always provide the most current information possible; and,
be able to incorporate information from all Government of Canada programs and services. Not only Indigenous Services Canada.
Additional outcomes

Proposed solutions should:

Have a chatbot function to interact with users on a real-time basis and be able to respond to queries (e.g. “I would like funding to open a business. What program can I apply to?”) in multiple languages including, but not limited to, both official languages English and French with the possibility to extend to Indigenous languages;
Be fully accessible for individuals who may have learning, reading, perceptual, physical or visual disability that impacts their ability to read conventional digitally displayed materials.
Funding Information

Phase 1:
The maximum funding available for any Phase 1 Contract resulting from this Challenge is $ 150,000.00 CAD excluding applicable taxes, shipping, travel and living expenses, as required.
The maximum duration for any Phase 1 Contract resulting from this Challenge is 6 months (excluding submission of the final report).
Estimated number of Phase 1 contracts: 2
Phase 2:
The maximum funding available for any Phase 2 Contract resulting from this Challenge is $520,000.00 CAD excluding applicable taxes, shipping, travel, and living expenses, as required.
The maximum duration for any Phase 2 Contract resulting from this Challenge is 12 months (excluding submission of the final report).
Estimated number of Phase 2 contracts: 1
Note: Only eligible businesses that have completed Phase 1 could be considered for Phase 2.
Eligibility Criteria

Solution proposals can only be submitted by a small business that meets all of the following criteria:

for-profit
incorporated in Canada (federally or provincially)
499 or fewer full-time equivalent (FTE) employees
research and development activities that take place in Canada
50% or more of its annual wages, salaries, and fees are currently paid to employees and contractors who spend the majority of their time working in Canada
50% or more of its FTE employees have Canada as their ordinary place of work
50% or more of its senior executives (Vice President and above) have Canada as their principal residence.
For more information, visit https://www.ic.gc.ca/eic/site/101.nsf/eng/00118.html

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