Irak Moyen Orient

Handicap Internationa recruits 01 Operations Manager

Handicap Internationa recruits 01 Operations Manager North East

“Outraged by the injustice faced by people with disabilities and vulnerable populations,
we aspire to a world of solidarity              and inclusion, enriched by our differences,
where everyone can live in dignity”

Handicap International is changing his name and becomes « Humanity & Inclusion ». HI, Humanity & Inclusion is an independent and impartial aid and development organisation with no religious or political affiliations operating in situations of poverty and exclusion, conflict and disaster. We work alongside people with disabilities and vulnerable people to help meet their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.

Since the organisation was first founded in 1982, we have set up development programmes in 62 countries and responded to many emergencies. Today we have a budget of around 150 million euros, with 3500 employees worldwide.

HI is engaged in an employment policy in favour of disabled workers.

For further information about the association:


The Syrian crisis is the greatest humanitarian crisis of the last 20 years. According to the latest UN figures, about 11.7 million people are currently affected by the crisis in Syria, including about 6 million IDPs, while over 5 million Syrians have sought refuge in neighbouring countries or in Europe. The current humanitarian response only provides a patchy and partial coverage of the growing humanitarian needs. Eight years after the beginning of the crisis, the number of injured persons in Syria keeps rising, with a severe lack of healthcare in many areas. In large areas of the country, the local economy is in bad shape local populations and IDPs are in need of livelihoods assistance. The inclusion of the most vulnerable, including persons with disabilities, in the humanitarian response remains a major concern.

HI is managing a large humanitarian program from 3 different hubs (Beirut, North-West and North-East), along three main pillars:

  • Support to health partners (hospitals, psychosocial support centers, local NGOs) for the provision of multidisciplinary rehabilitation services (physical rehabilitation, psychosocial support and/or prosthetics and orthotics) and standalone psychosocial support services, through training, technical supervisions and donations of assistive devices and/or equipment;
  • Education to the risks and effects caused by conventional weapons (including mines, explosive remnants of war and small arms light weapons) and non-technical survey of hazardous areas;
  • Livelihoods assistance, with a combination of cash for work, vocational training, small grants for businesses and apprenticeships;
  • Training and technical support to other humanitarian actors on the inclusion of persons with disabilities and other vulnerable persons in the humanitarian response (with a special focus on inclusive health and inclusive livelihoods).

The actual intervention is based on a mix of remote management of national teams, remote partnerships with local structures and organizations, and direct implementation programs.

The North East hub is searching a new operations manager for 12 months.


Under the supervision of the Area Coordinator / Hub Manager, your main responsabilities are :

Team management : The team is composed of 40 national staff and 1 international staff. You are the direct manager of 3 Project managers (Health, Risk Education, Inclusion)

  • Set up a team spirit and team functioning guaranteeing synergies and exchange of good practices between the Project managers and with coordination colleagues.
  • Size and plan human resources needs of the projects in the area.
  • Recruit and contribute to the professional development, autonomy and well-being at work of the project managers
  • Acknowledge individual and collective efforts and performance.
  • Embody and transmit HI values, ensure compliance with code of conduct and institutional policies, ensure the expected mind set and individual and collective behaviours, and disciplinary measures when necessary.
  • Animate the daily working interactions between project managers and support teams, in order to facilitate project implementation
  • Conduct regular project reviews with project managers and the Programming Manager, TUM, MEAL unit and support services
  • Participate to the Hub Senior Management Team conducted by the Area Coordinator / Hub Manager.

You contribute to the development of the Hub’s Operational Strategy / Yearly Planning exercise, and to its implementation and annual monitoring

You implement the project part of the Programme’s Operational Strategy: for 2020/2021 : around 1 million USD funded by ECHO, GAC, SDC, EU, DANIDA, SIDA, NMFA

  • Size and plan necessary resources, recruit the project managers, develop and monitor their competence development plan, in link with the corresponding professional channels and with the Hub Human Resources manager.
  • Within the operational framework defined in the StratOp, contribute to the design, writing and fundraising of projects (under the responsibility of the Programming Manager).
  • In link with the Area Coordinator / Hub Manager and the Programming Manager, identify and develop local partnerships with NGOs and/or institutions, on technical priorities or important topics in the area.

You ensure the deployment of and compliance with HI global frameworks, institutional policies and standards.

You ensure sound management and monitoring of projects:

  • In link with the Technical Unit Manager and the MEAL Unit, ensure that HI technical quality standards are applied in the projects, and monitor the implementation of recommendations from support missions, evaluations and donor audits.
  • Ensure compliance with project donors’ rules and regulations, including visibility.

You contribute to the monitoring and analysis

  • In link with the Area Coordinator / Hub Manager, implement analysis and monitoring of risks & opportunities related to HI presence and activities; implement risk mitigation actions at his/her level; and ensure the implementation of a humanitarian watch and of an emergency preparedness plan in the area.
  • In link with the Hub Security manager, contribute to build a culture of safety & security at project managers’ level.

Influence : You develop external influence of HI (forums, operational & strategic alliances, etc.) and the external representation of the organization (events, media)


  • You hold a Bachelor’s degree in related field (political sciences, humanitarian work)
  • Your have more than 5 years working experience as humanitarian worker with progressive increase in responsibilities
  • You have at least 3 years working experience managing teams, particularly in project management and base management positions (Project Manager, Field Coordinator, Operations Manager)
  • Previous experience with HI, in the middle East is a plus
  • Oral and written knowledge of Arabic is appreciated


The North-East region where HI’s current first base is located is relatively isolated and the trip from the closest international airport in Erbil (Iraqi Kurdistan) to the field base of the Operations Manager takes around 8 hours by car, including the crossing of an international border.

International staffs live in collective guesthouses with 3 to 6 permanent staff and occasional visitors. Life conditions are good, with well-furnished individual rooms, full-equipped kitchens, ACs and heaters, and terraces/gardens.

The Covid-19 crisis is posing some challenges for travelling from Iraqi Kurdistan to the North-East region and vice-versa. A quarantine of 2 weeks in HI guesthouses might be required by Iraqi Kurdistan authorities upon arrival in Erbil and/or when travelling out of the North-East region towards Erbil. The R&R cycle might be adapted due to these travel difficulties, extending the period of presence in the field and then the period of rest proportionally, in order to reduce the frequency of international travels.


  • 12 months International contract starting from November 2020
  • Salary from 2 757 € gross/month regarding the experience of the candidate
  • Perdiem : 14 net/month
  • Hardship allowance : 500€ net/month
  • Insurances : medical hearth coverage, retirement planning, repatriation
  • Paid holiday : 25 days per year ; R&R : 1 week of R&R every 8 weeks
  • Unaccompanied position ; Housing : Collective taken in charge by HI

Click here to apply

Laisser un commentaire