Recrutements au Sénégal

CHAI recrute 01 Associate, Technology Solutions

CHAI recrute 01 Associate, Technology Solutions

Salaire / mois
Localisation Dakar / Sénégal
Type contrat CDD
Expiration 15 Juillet 2018
Description de l’offre

CHAI is engaged in several technology initiatives across various countries to address critical gaps in effective health systems design, operations and delivery. Infrastructure and human resource constraints limit the impact of public health programs and cause unacceptable delays in achieving widely recognized goals of universal access to prevention and treatment. When designed and implemented well, technology solutions can achieve transformational impact without significant capital investments and enable more efficient use of limited resources.

CHAI’s Global Technology Solutions (GTS) team assists several country and global teams in using technology to facilitate programmatic impact by addressing critical gaps in effective health systems operations and delivery. CHAI’s Family Planning (FP) team works with Ministries of Health in a number of countries to increase access to FP commodities and services. To facilitate achieving this objective, GTS has supported the FP and country teams in Nigeria, Kenya, and Tanzania in developing web-based dashboards that integrate and visualize service delivery, supply chain, and human resource information from existing data systems to serve as performance management and planning tools for Ministries of Health. Based on the success in these three countries, CHAI will build and deploy similar dashboards across 9 Ouagadougou Partnership (OP) countries, DRC, Uganda, and Pakistan, including strengthening source data systems and in particular, health workforce information systems. In addition, we will continue to build on FP Dashboard work in Nigeria, Kenya and Tanzania.

The GTS is looking to support the CHAI country teams in DRC and Uganda to design and build dashboards and strengthen HR information systems in DRC and Uganda, and to support source data systems strengthening in Nigeria, Kenya and Tanzania. In addition, GTS will also conduct in-depth scoping work in OP countries and Pakistan.

The Associate will serve as project managers and business analysts for assigned projects and will be responsible for product delivery. The Associate will lead system design, manage system development and deployment, coordination, communication, and reporting activities associated with the scope broadly described above. The Associate will report to the Technical Advisor, who will also be the technical lead for this work.

The successful candidate will have strong communication, organizational, and management skills as well as be able to work independently to drive implementation and have deep personal commitment to producing results.

Hiring for this position is contingent on funding approval, CHAI’s statutory registrations in Senegal and securing work permits as required. Position will be initially funded for 6 months with possibility of extension based on funding approval.

Scoping and strategy development

Lead scoping activities to map health systems landscape, processes, infrastructure, information flows and stakeholders in each country
Support development of strategies for each country to achieve program objectives
Provide technical inputs to development of country-specific costed workplans to implement these strategies, in collaboration with other members of GTS

Project Management

Create and manage project plans, processes, and communication mechanisms to design, develop, and roll out systems and mobile tools, with consensus and buy in from internal and external teams
Manage ongoing tracking and prioritization of activities. Proactively manage changes in project scope, identify potential challenges and roadblocks, and develop contingency plans
Manage software development across organizations and countries

Business Analysis

Work with Ministries of Health staff, Family Planning program officers, other end users, CHAI teams, and a range of programmatic and technology organizations to understand and validate user needs and process flows
Lead documentation of technological requirements for FP Dashboard, HR Information Systems, and create a software development roadmap
Liaise with and manage software developers from a range of technology organizations to update existing systems and mobile tools to meet user requirements. Lead project management, and ensure delivery within budget and timelines
Test code and functionality; review and recommend changes
Develop plans for and lead end-to-end internal testing
Manage field testing with users, working with CHAI and ministry of health staff to organize timely and appropriate feedback sessions with users; document and incorporate feedback into system requirements and design


Work with CHAI country teams and Family Planning programs to support development of implementation plans – including user support and maintenance plans – and trainings. Provide input into training processes and materials, standard operating procedures, and data quality guidelines for users.
Support the implementation and roll out of tools across countries, including supporting trainings, supervision visits, and promoting data use.
Lead planning for gathering and incorporating user feedback into systems on a rolling basis
Plan for and implement handover of systems to Ministry of Health staff


Facilitate meetings with technology and programmatic organizations, including the drafting and review of agendas, facilitation of sessions, and dissemination of minutes
Support synthesis of findings and results across organizations and countries, coordinate dissemination internally and externally through high-quality presentations, reports, and publications at national, regional and international venues
Build and manage relationships with in-country collaborators, partners and stakeholders
Other responsibilities as needed


Bachelor’s degree in relevant field (information systems, computer science, computer engineering) required. Master’s degree preferred

Bilingual in French and English with excellent written and oral proficiency
At least three years’ working experience as a business analyst or in a similar role working closely with stakeholders to define and deliver business requirements for technology initiatives

Proven experience leading teams of developers and managing stakeholders to implement technology-based solutions with users

Proven experience managing complex technology projects with multiple stakeholders from different backgrounds (for instance, tech organizations, government programs, public health organizations) in multiple countries

Experience in project delivery in limited resource/infrastructure settings

Exceptional written, oral, and interpersonal skills. Experience communicating technical concepts to non-technical users

Understanding of Dashboard platforms with knowledge of global health issues
Knowledge of common information management systems such as DHIS2 and iHRIS strongly preferred

Familiarity with emerging technologies for web or mobile application development for data visualization and analysis

Experience in data management (including managing databases and data warehouses) and data analysis

High levels of proficiency in Microsoft Access, Word, Excel, PowerPoint

Languages: Good working knowledge of JSON, XML, SQL, JavaScript, html
Experience working in an international context and/or entrepreneurial environment

Experience living or working in resource-limited countries
Ability to think strategically and anticipate future consequences and trends
Ability to work well both independently and as part of a multidisciplinary team

Strong work ethic, integrity, credibility, and dedication to CHAI’s mission

Ability to be effective, calm, and flexible in high-pressure situations, to handle multiple tasks simultaneously and to effectively prioritize

Ability to communicate effectively with people of varied professional and cultural backgrounds

Proven ability to function in a fast-paced work environment
Demonstrated ability to work with a sense of urgency and timeliness
Ability to travel approximately 50% of the year


Direct work experience with and technical knowledge of DHIS2 and iHRIS
Experience working in public health, humanitarian or development sectors
Experience working and communicating with government officials and multilateral organizations

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