APM Terminals recruits 01 IT Site Support

APM Terminals recruits 01 IT Site Support

APM Terminals

Monrovia, Liberia

Transports et logistique

IT Site Support

Full time

LR – Monrovia

Opportunité

As the IT Support Engineer on site you will be responsible for providing end-user support and day-to-day support and maintenance of terminal’s IT/OT infrastructure and assets where it requires hands-on activities, ensuring optimal delivery of technology services for the business within the agreed service level.

Key responsibilities

Provide end-user support services, including but not limited to Office applications, desktops, laptops, printers and mobile phones.

Provide support, conduct maintenance, resolve incidents and implement change for local IT infrastructure services and assets, requiring hands-on interaction. Including, but not limited to datacenter racks, cabling, network and server equipment.

Provide support, conduct maintenance, resolve incident and implement change for local OT infrastructure services and assets, requiring hands-on interaction. Including but not limited to CCTV/OCR equipment, biometric readers, radio equipment and VMTs.

Support the regional IT service delivery team when they require hands-on onsite IT/OT support for incident and change management.

Install and replace end user and IT/OT infrastructure hardware devices.

Resolve incidents within agreed service levels.

Participate in regional CAB.

Critical competencies

In depth knowledge of end-user software and devices.

In depth knowledge of local IT and OT infrastructure components.

Experienced at working according to industry standard ITSM practices.

Communicative – able to translate between technical and user language.

Problem solving skills.

NOTE: Unfortunately, the company will not sponsor work-related visas for this role.POSTULER