World Food Programme recruits 01 Business Support Assistant-Hotline

Opportunités de carrière : Business Support Assistant -Hotline -SSA (L3) (125694)

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

The United Nations’ Sustainable Development Goals (SDGs) assume a substantial role for public sector business and its ability to make a major contribution towards their achievement.  The 2030 Agenda for Sustainable Development gives business a significant role to play in efforts to achieve the SDGs, based on their ability to invest and innovate in a sustainable way. Achieving the SDGs requires collective action, shared responsibility and financing from multiple sources, especially of the public sector financial institutions.

To achieve the ambitious plan of sustaining all the strategic interventions of Egypt’s WFP CO, the public-sector contribution should improve and strengthens long-term partnerships with financial institutions, companies, foundations and high-net worth individuals. This includes leveraging the capacities of this segment to build long lasting partnerships that goes beyond resources but expands to leaving a mark to future development visions of the country.

WHY WORK AT WFP?

SAVING & CHANGING LIVES

Make a difference the world will notice.

We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

GLOBAL COMMUNITY

Build bridges that unite people across the world.

Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.

How we deliver our mission in deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels

UNLIMITED POSSIBILITIES

Unlock possibilities you never thought you’d find.

WFP goes anywhere it is needed and does whatever it takes to get the job done.

LIFE-CHANGING EXPERIENCE Reach beyond yourself and discover your true potential.

WFP offers the kind of life-changing experiences you’re unlikely find in many other organizations.

Join us to make a difference

Watch this video to know more about us!!

Link : https://www.youtube.com/watch?v=3mzGbaRAhz8&f eature=youtu.be

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A university degree in a related field will be an advantage.

Experience : Two or more years of experience in general administrative work, experience in developing and managing customer service systems, call centers or hot lines and working with refugees and migrants.

Language : Fluency (level C) in both oral and written communication in Arabic language. Fluency (level C) or intermediate knowledge (level B) of English language

Knowledge & Skills :

 • Ability to use standard office equipment such as photocopiers and scanners.

 • Knowledge of standardized business support work routines and methods.

 • Knowledge of standard office software packages, e.g. Microsoft word, Excel, …

 • Uses tact and courtesy to give and receive information with a variety of individuals.

 • Good attention to detail in order to identify data discrepancies.

 • Ability to work to deadlines and follow clear instructions.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders typically provide administrative support to team(s) and/or support a specific business stream, and report to the relevant Associate. At this level, work is carried out under close supervision or immediately available assistance. Job holders are expected to produce organised and accurate work.

JOB PURPOSE

To support the Egypt Country Office, more specifically the School Meals/CBT Beneficiary Feedback and Complaints system with the aim to enhance accountability and interaction with beneficiaries.

KEY ACCOUNTABILITIES (not all-inclusive)

1.Respond to routine queries received and escalate where appropriate to relevant units, to provide a timely and accurate service to clients including beneficiaries, retailers and teachers, through answering calls, responding to requests or resolving complaints following the developed guidelines.

2.Follow-up on escalated problems with relevant colleagues, units, and call beneficiaries back with the recommended solutions.

3.Research required information for beneficiaries using available online and offline resources as necessary.

4.Provide a set of standard business support activities, where required, to contribute to the effective functioning of business operations, including but not limited to supporting events, etc., to support staff to work effectively.

5.Support the maintenance of office files, documents, and records in accordance with established systems and processes so that information is current and readily available for staff.

6.Undertake standard data entry tasks in accordance with defined systems, to ensure information is organized and readily available for the business team.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

 • Understand and communicate the Strategic Objectives: Builds an understanding of WFP’s Strategic Objectives.

 • Be a force for positive change: Approaches individual tasks and responsibilities with a positive attitude and demeanor.

 • Make the mission inspiring to our team: Understands the impact of WFP activities in beneficiary communities.

 • Make our mission visible in everyday actions: Connects individual tasks and responsibilities to unit’s goals and mission.

People

 • Look for ways to strengthen people’s skills: Seeks opportunities to build and enhance individual skills.

 • Create an inclusive culture: Demonstrates respect and understanding for diversity and cultural differences.

 • Be a coach & provide constructive feedback: Identifies and approaches colleagues or supervisors to serve as coaches.

 • Create an “I will”/”We will” spirit: Sets clear goals and measurable targets for own tasks and responsibilities.

Performance

 • Encourage innovation & creative solutions: Assesses own tasks and responsibilities to find ways to be more efficient.

 • Focus on getting results: Maintains accurate records of completion times and tasks in own areas of responsibility.

 • Make commitments and make good on commitments: Understands responsibilities and the metrics associated with own tasks.

 • Be Decisive: Notifies supervisors of dangerous situations or potential issues that may arise while in the field or office.

Partnership

 • Connect and share across WFP units: Understands WFP’s organizational structure, including the purpose and mission of each unit.

 • Build strong external partnerships: Supports team in working with colleagues and WFP’s partners in the field toward common goals.

 • Be politically agile & adaptable: Maintains a professional and courteous relationship with other WFP employees and partners in the field.

 • Be clear about the value WFP brings to partnerships: Understands own team’s contributions in its partnerships with internal and external stakeholders.

TERMS AND CONDITIONS

This contract is for 11 Months.

DEADLINE FOR APPLICATIONS

Deadline for submitting the online applications will be on the 04th of October 2020

Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.