Ouganda

WFP recruits 01 Programme Assistant (Help Line Manager), G5

WFP recruits 01 Programme Assistant (Help Line Manager), G5

Programme Assistant (Help Line Manager), G5 – Kampala 1
Area of expertise : Programme & policy
Country : Uganda
Type of contract : Long term opportunities
Closing date : 28 March 2019, 21:59 GMT
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
ABOUT WFP
United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.
Brief description of WFP in Uganda
WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.
As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.
ARE YOU UP TO THE CHALLENGE?
We are seeking a qualified individual for the position of Programme Assistant (Help Line Manager), G5 to be based in in Kampala. The selected candidate will be employed on Fixed Term – G5.
ORGANIZATIONAL CONTEXT
These jobs are found in Regional Bureaux (RBs), Country Offices (COs), Area/Field Offices (AOs/FOs). The job holders typically report to a Programme Policy Officer or the designate.
At this level, job holders are responsible for the completion of a range of specialized and/or standardized processes and activities requiring some interpretation of standard guidelines and practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other support staff. They work under minimum supervision, perform basic analyses and compile reports to support information consistency and smooth implementation of programmes/projects.
JOB PURPOSE
To perform specialized and/or standardized policy and programme-related processes and activities to support the effective delivery of assistance packages.
KEY ACCOUNTABILITIES (not all-inclusive)
1. The Programme and Policy assistant (Helpline manager) will be directly responsible for the overall management and coordination of activities with the Helpline unit.
2. Be responsible for the drafting, tracking and achievement of the Helpline unit work plan.
3. Draft and prepare unit projections and budget requirements.
4. Oversee team performance management, coaching, mentoring and facilitate performance evaluation.
5. Manage and keep updated a Complaint & Feedback Mechanism (CFM) Focal Points Network at field office level.
6. Maintain and enhance relationships with all WFP field offices to ensure that helpline operators have up to date information to handle calls effectively.
7. Provide logistical and administrative support and coordinate procurement requirements.
8. Provide regular feedback to the Head of Analysis, Monitoring, Evaluation and Learning and flag high issues of concern from the persons of concern.
9. Prepare accurate, timely monthly reports, and any other reports as required.
10. Manage and respond to incoming calls as well as maintain the feedback Sugar CRM database.
11. Analyze categorize and consolidate information about calls received and issues raised Interact with relevant units within WFP, partners and government to follow up on complaints.
12. Provide regular updates on complaints and feedback from beneficiaries and share with the WFP Uganda field offices, focal persons, implementing partners, and management
13. Share findings and recommendations with the Programme Units.
14. Assist with training WFP staff at Country office level and field office on the Beneficiary Feedback Mechanisms and Sugar CRM data base.
15. Perform any other duties assigned.
4Ps CORE ORGANISATIONAL CAPABILITIES
Purpose
• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People
• Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance
• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership
• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
FUNCTIONAL CAPABILITIES
Capability Name Description of the behaviour expected for the proficiency level
Programme Lifecycle & Food Assistance Can facilitate implementation of food assistance programmes under guidance using basic understanding of principles and good practices of programme design, implementation and monitoring.
Transfer Modalities (Food, Cash, Vouchers) Demonstrates ability to facilitate, under guidance, food assistance programme implementation that deploys full range of transfer modalities with an understanding of basic principles guiding modality selection and implementation.
Knowledge of Specialized Areas Understands basic technical concepts and data andtheir relevance to food assistance programmes.
Emergency Programming Displays capacity to provide inputs into the development, implementation and realignment of high quality emergency programmes.
Strategic Policy Engagement w/Govt Understands and applies basic principles of engagement with government counterparts at the national or local level.
STANDARD MINIMUM QUALIFICATIONS
1. A Bachelor’s degree obtained from a recognized education institution in any of the following areas: Development Studies, Business Administration, Public Administration and Management Social Sciences or any other related field.
2. At least three years of experience in managing organizations’ relationships and engagement with people of concern.
3. Strong team leadership skills and supervisory skills
4. Strong interpersonal relationship skills
5. Experience in collaborative work with national governments, international NGOs and/or UN agencies.
6. Possess demonstrated success in supporting senior management, building relationships, and teamwork.
7. Experience in general office administration and management.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
• Has facilitated communication with technical teams (i.e. nutrition, VAM, etc.).
• Has contributed to implementation of programmes.
• Has observed or assisted with policy discussions.
DEADLINE FOR APPLICATIONS
Thursday 28th March 2019
.
Female applicants and qualified applicants from developing countries are especially encouraged to apply
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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