Wave Mobile Money Inc recrute 01 Agent Administration Assistant
Wave Mobile Money Inc
Gambia
Agent Administration Assistant
Our missionWe’re making Africa the first cashless continent.In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d’Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that’s where you come in….
How you’ll help us achieve itWe’re looking for an Agent Administration Assistant who’s resourceful and excited about getting things done. You’ll be responsible for performing administrative functions for our Agent team as we rapidly scale our business in The Gambia.
In this role, you’ll:• Support the agent office and field operations teams from our office in Banjul• Support agent team managers to ensure agents are recruited and managed as per internal policy and procedure.• Work with other teams to track agent issues and client issues at agents and make outbound calls to agents to collect data.• Be responsible for requesting, dispatching, and tracking usage of agent-related supplies.
Possible tasks might include:• Maintaining agent contracts and ensuring up-to-date information across systems and devices are well set-up and functional.• Liaise with field teams to dispatch all required stationery and merchandising material, and other supplies needed, tracking dispatched and available supplies and their use.• Track and compile information about agents gathered by field teams and make outbound calls to survey agents on various topics.• Support the field teams with their planning and liaise with other departments about field team planning.• Work with field teams to recover Wave documents, equipment, devices and branding, material following the process adequately upon the termination of an agent.• Provide basic training on agent admin related issues to the field teams• Any other duties as may be assigned.
Key details• Location: You’ll work from our office in The Gambia and may travel to field locations.• Work authorization in The Gambia.• This is a permanent position• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months• We pay 100% of your health care insurance premium cost for yourself and your dependents• We support working parents – we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work• We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment• Airtime reimbursement• Free food and a beautiful office space
Requirements• 2+ years of experience in an administration role preferably in field team administration supporting networks of agents or retail networks. Or any other back-office administrative position• A bachelor’s degree in business administration or any related field• Strong computer skills, especially with spreadsheets, and experience using Google Maps• Proficient in English, French and a local language• Excellent organizational skills and communication skills• Experience in logistics, supply managements, shipments or stock management will be an added advantage
You might be a good fit if you• Are exceptionally organized, able to follow through on tasks independently and able to manage priorities effectively• Are detail-oriented and seek to achieve excellence in everything you do• Are a clear and proactive communicator• Are a self-starter and proactive about achieving ambitious targets• Always seek to improve yourself through honest self-reflection• Demonstrate tenacity and a willingness to go the distance to get something done• Enjoy teamwork, but also know how to work well independently.
Our team• We have a rapidly growing in-country team in Senegal, Côte D’Ivoire, Mali and Uganda, plus remote team members spread across the world. We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.• We foster autonomy for our employees. You’ll own your own projects at every stage, from understanding the problem to monitoring your solution in production.• We’re backed by world-class investors including Sequoia, Stripe, Founders Fund, Ribbit Capital, Y Combinator, and the cofounders of PayPal.
How to applyLink : https://grnh.se/2055bcbb4us
Deadline date: February 10, 2022