Wave Mobile Money Inc recruits 01 Territory Lead

Wave Mobile Money Inc recruits 01 Territory Lead

Wave Mobile Money Inc

Gambia

Territory Lead
Our missionWe’re making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water, and roads don’t always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d’Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that’s where you come in…
How you’ll help us achieve itWe’re looking for a Territory Lead who’s resourceful and excited about getting things done. You’ll be responsible for managing product roll-outs and supervising agents in your work location as we rapidly scale our business in The Gambia. Reporting to the Agent Operations Regional Lead, the role holder will oversee all Wave agent network acquiring and operations management for the assigned region and liaise with the respective agent admin teams to attain the set targets in the region. You may also serve as a representative of Wave to users, overseeing our distribution and marketing, talking to users interviewing people about their needs and problems regarding money transfer and financial services.• Agent Quality– by ensuring that agents in your territoryo Are compliant with the legal and policy requirements as per the defined procedure.o Have executed valid contracts.o Are trained on the contents of the contract before signing the contract.o Are well branded and have the supplies needed to deliver their services.• Agent Ongoing Liquidity Management –Coordinate monitoring cash / e-value availability in liaison with the Liquidity team• Risk Management and Routine Visitation–Manage the teams in Monitoring of Agents vs. targets through reports on emerging issues and assessment of the region’s performance.• Agent Churn – Identify agents to close (as per internal procedure), recover Wave items & equipment, and ensure branding material is removed.• Be the primary contact person for all agency network acquiring & Wave products in your region. Execute operational excellence, cost management, and compliance to internal policies and regulatory guidelines.• Champion excellent customer service and implementation of quality service delivery standards
Key details• Location: You’ll work from our office in Banjul, with occasional travel to field locations in The Gambia.• Work authorization in The Gambia required• This is a permanent position.• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.• We pay 100% of your health care insurance premium cost for yourself and your dependents.• We support working parents – we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.• We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment.• Airtime reimbursement• Free food and a beautiful office space
Requirements• Education: Bachelor degree• 2+ years of relevant work experience, specifically managing an agent network in The Gambia.• 1+ years of experience managing field-based teams• Fluent in English if possible, local languages are a plus. – this role will regularly interact with English speakers.• Must have worked and overseen agent network activities
You might be a good fit if you.• Are great at leadership and people management skills• Are excited about working in the field, as this is a largely field-operations role• Are detail-oriented and seek to achieve excellence in everything you do• Are a clear and proactive communicator, able to independently follow through on tasks, and able to manage team priorities effectively• Enjoy teamwork, but also know how to work well independently.• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth• Communicate effectively and often, both in writing and in-person, to the point of over-communication.• Demonstrate tenacity and a willingness to go the distance to get something done• Are tech-savvy: comfortable navigating excel and on-boarding to new tools.
Our team• We have a rapidly growing in-country team in Senegal, Côte D’Ivoire, Mali, and Uganda, plus remote team members spread across the world. We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.• We foster autonomy for our employees. You’ll own your own projects at every stage, from understanding the problem to monitoring your solution in production.• We’re backed by world-class investors including Sequoia, Stripe, Founders Fund, Ribbit Capital, Y Combinator, and the cofounders of PayPal.
How to applyLink : https://grnh.se/96953c364us

Deadline date: February 10, 2022