Wärtsilä recruits 01 Agreement Manager
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians – put our hearts and minds into turning Wärtsilä’s purpose of enabling sustainable societies with smart technology, and our Smart Marine and Energy visions into reality.
We want to transition the world towards a cleaner future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of. Want to join the ride?
Accountabilities
Accountable for overall performance of the assigned agreement customers including agreement renewals, upselling, customer care and lifecycle services delivery during the lifecycle of the agreement. This includes driving financial, operative and technical performance of customer installations, identification of customer pain points and addressing those with corrective actions. Secure customer investments and minimize related financial risks and ensure customer profitability by proactively upselling and identifying performance improvement measures.
Main Responsibilities
- Ensure that scope of Agreements is delivered to customers according to the agreement.
- Responsible for building strategic partnerships with assigned customers. Lead joint business development activities with the customers and help customers maximize the return of their investments. 3. Know what is important for the customer, what are their specific business drivers and how our offering can help to minimize risks in operations and performance. Identify potential issues to prevent events causing revenue losses.
- Proactively communicate with the customers to ensure all pain points are identified and all needs are addressed
- Development of the Agreement Management business in the Region including enhancement of relations with government agencies and local authorities in the region
- Enforce conformance to QHES policies and procedures in the Region
- Proactively propose new solutions, performance improvement programs and upgrades to the customers to ensure increased reliability, availability and efficiency of the installation. Ensure that the value of the proposed solutions is understood by the customer and that such products and services are sold and delivered. Coordinate all the internal and external stakeholders to ensure that additional business is properly identified and delivered.
- Ensure all necessary actions are taken to renew and expand the scope of the agreement Responsible for making lifetime forecasts and annual budgets/estimations for the agreements
- Responsible for region’s input to Agreement Management global strategy and action plan including regional action plan, its implementation and target setting
- Communicate the Agreement Management mission, vision, road map, processes, actions, tasks and targets to achieve the goals
- Support and follow the financial and administrative process of the agreement: intragroup invoicing, external invoicing, SAP requirement / inputs, Agreements management information inputs (CRM, Estimo, Sales funnel, Estimo, Qlickview, Qlicksense etc.) to ensure all standard operation procedures are in place & implemented.
- Support & lead the teams, including those on O&M sites and Support lead & develop Africa People Plan.
- Prepare and review all the required reports to the management, ensure the quality and timeliness of information as specified by Sales and Agreements process.
- In addition to the above duties and responsibilities, the position holder must be prepared to undertake any additional duties within their capabilities which may result from changing circumstances, but which may not of necessity, change the general character or level of responsibility of the position.
Requirement
- Education: MSc in Engineering or Business Administration or similar degree
- Experience in Sales / Project Management / Agreement/Contract Management. Minimum experience of 5 years in similar position
- Fluency (reading / writing, speaking and listening) in French and English is required
- Available, Autonomous, Dynamic and self-motivated
- Literacy in computing : Microsoft Office suites, Communications tools, SAP, …
Last application date: 15.07.2021.
Pour postuler à ce poste veuillez visiter careers.wartsila.com.